23-05-2017 03:45 PM
I have Orange PAYG, I am currently in Spain. I can receive and send texts and make calls. I cannot receive calls. The caller gets a message something like the number you have dialled has not been recognised. Roaming is on.
23-05-2017 05:00 PM
Hi, yes just my personal phone, my husband's ee contact phone is ok.
I can make and receive texts as normal.
I have a Moto G4.
Interestingly I have kept trying with the problem, I have got someone also in Spain but with a UK mobile to call me. They get the This is not a recognised number, then silence for 8 to 10 seconds of silence then my phone does ring.
24-05-2017 07:31 AM
Hello there @Kayelbee,
Thanks for coming back to us.
Has this worked previously for you?
Are you able to try and connect to a different network in the settings?
Thanks, Leanne 🙂
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