14-03-2018 12:54 PM
Does EE offer an external booster so that I get get a better 4g signal for my home broadband?
14-03-2018 02:18 PM
Hi and welcome to the community @NeillyP2018
You would need to give us a call so we can run a series of diagnostics with you to ensure the antenna is fit for purpose and will improve the speed and consistency of the 4GEE Home Router If you're happy with these we will then arrange an engineer.
The engineer will verify the improvements and speeds with you before the installation takes place. If for any reason you do not want to progress with the installation, we will refund you £90 of the £100 installation fee (a £10 non-refundable charge is taken).
If you are unhappy with the installation for any reason we will de-install the antenna and make good free of charge.
If you have purchased the antenna within 14 days of signing up to an 18 month 4GEE Home contract, the returns period is increased by a further 14 days from the day of installation.
If you are not happy with the increase in performance we will refund the installation and allow you to cancel your contract outside of the 14 day returns policy.
If you are happy with this please get in contact with our dedicated antenna team on 0800 079 0131.
Hope this helps,
14-03-2018 09:44 PM
Is this for the 4GEE Home Router? I believe EE only supplies an external antenna for that model at a cost of £100.
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