by Ladyconniver Investigator
Investigator

Calls are not being connected to this number?

Hi all

I have a Samsung Galaxy S7 Edge and am with EE on pay monthly. Ive had no issues until yesterday when my boyfriend was trying to call me and he keeps getting 'this number is not currently accepting Calls or a similar message every time he tries to call me! I haven't blocked his number and I haven't had any issues with my sim or reported my phone as missing or anything so unsure why I'm having this issue. 

 

Thanks Christine

5 REPLIES 5
by
EE Community Support Team

Re: Calls are not being connected to this number?

Hi @Ladyconniver

 

Welcome to the community. 🙂

 

I'll do my best to help. Just a few questions:-

 

Has your boyfriend recently changed networks? 

 

Is he on EE?

 

What kind of phone does he use?

 

Are you able to receive calls from other people?

 

Look forward to hearing from you.

 

Chris 🙂

by Ladyconniver Investigator
Investigator

Re: Calls are not being connected to this number?

Hi Chris

Thanks for your reply!!

My boyfriend is on EE as well and no he hasn't changed networks recently... he also has a Galaxy S7 Edge. I don't appear to be able to receive calls from other numbers either and also am not receiving text messages 😞

 

Christine

by
EE Community Support Team

Re: Calls are not being connected to this number?

OK, thanks for answering my questions @Ladyconniver.

 

Could you try resetting your network settings and re-trying?

 

Settings >>> General >>> Reset >>> Reset Network Settings and follow the prompts.

 

You may need to re-set up WiFi connections again after this.

 

Also, please check for any maintenance works in your area. 

 

Let me know how you get on.

 

Chris

by Ladyconniver Investigator
Investigator

Re: Calls are not being connected to this number?

Thanks I tried this and still getting the same message 😞 

Apparently there's no maintenance going on in my area..

 

I did an update on my phone and still nothing different 

by
EE Community Support Team

Re: Calls are not being connected to this number?

Morning @Ladyconniver

 

Thanks for coming back to us.

 

Are you able you able to try your SIM card in another phone?

 

This will help us know if this is the SIM card or phone causing this for you.

 

Hope to hear back from you soon 🙂

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