Hi, My simcard (non contract) has become damaged and it nolonger works. I went in to the EE shop and gave him my number but he said I am not registered (I am) and that I need to register online first.
I have even paid for a replacement sim which never came!
My account has credit but I don't even care about that.. I just want my number back.
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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.
ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Eh? You never said you applied online. What you're told in a ship does not have to be the facts.
__________________________________________________________________________________________ If you think I helped please feel free to hit the "Thumbs Up" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.
ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Damage sim can not be order online by filling form.
But it can be order by phone calling customer services as when you receive that sim it already will be activate.
Replacement only you can order online if you need a correct size. Because ee send you a blank sim in that case and you activate your self as you need to your old sim to receive a text for confirmation.
I phoned customer service and she said I failed verification because I didn't top up in the last three months. She said go into the EE store, I told her I have already been in there. Waste of time. What about my credit?
Topping-up or not in last 3 months can't be a valid verification of your ID.
__________________________________________________________________________________________ If you think I helped please feel free to hit the "Thumbs Up" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.
ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
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