04-11-2017 02:17 AM
04-11-2017 09:22 AM - edited 04-11-2017 09:23 AM
Welcome to the community.
Have you seen @XRaySpeX's excellent Need Help with Your Home Broadband Speed or Connection? support article?
There is some brilliant advice on there.
04-11-2017 01:30 PM - edited 04-11-2017 01:31 PM
Is that speedtest wired?
Reboot the router & try plugging it into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets? Are there any wires connected to back of faceplate?
Redo the router stats, Uptime & wired speedtest when plugged into test socket.
Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.
05-11-2017 01:00 AM
NOW plugged into test socket:
DSL STATUS This page shows information about your DSL connection. If you are using Fibre/Ethernet Broadband then this page is not applicable. STATUS Configured Current Line Status -- UP Link Type -- Fast Path Operation Mode Automatic G.992.5 (ADSL2+) DATA RATE INFORMATION Upstream 1239 (Kbps) Downstream 7079 (Kbps) DEFECT/FAILURE INDICATION Operation Data Upstream Downstream Noise Margin 5.8 (dB) 7.3 (dB) Line Attenuation 26.6 (dB) 45.0 (dB) Indicator Name Near End Indicator Far End Indicator Output Power 12.6 (dBm) 0.0 (dBm) Fast Path FEC Correction 0 0 Interleaved Path FEC Correction -- -- Fast Path CRC Error 0 0 Interleaved Path CRC Error -- -- Loss Of Signal Defect 1 0 Fast Path HEC Error STR 0 63282 Interleaved Path HEC Error -- -- Error Seconds 1635 0 STATISTICS Received Data 3218 (Kbits) Transmitted Data 1896 (Kbits)
SYSTEM LOG This page shows various system events like administrator login/logout, broadband connection status.
05-11-2017 02:09 AM
What about the QLT?
Check your IP Profile. Run the BT Wholesale Performance Test, (ignoring all the red instructions), and on the initial results page click Further diagnostics at the bottom. The IP Profile is given in the text box.
05-11-2017 02:35 AM
Download speedachieved during the test was - 0.79 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 6.24 Mbps
05-11-2017 02:41 AM - edited 05-11-2017 02:49 AM
Thanks. BB is fine. IPP is correct. Just throughput is awful. That puts the ball in your LAN.
Do you have another PC to test wired speedtest from? Or try using another LAN port of the router or even LAN cable.
I'm sure @Christopher_G will be reading this .
11-01-2018 09:13 PM
Can’t do speed test etc as no internet whatsoever. Neither WiFi nor wired connection to my laptop. No connection on PlayStation 3 console. No connection on iPhone SE. at first I thought I was being throttled by the worst internet provider I’ve ever had the displeasure of dealing with. Now I realise they’re just not interested in the reliability of a product they’ve sold me
11-01-2018 09:32 PM
Is your phone line working? Dial 17070 from a corded phone.
Have you reported a fault?
I am sure @XRaySpeX will be along soon to offer more help.
11-01-2018 11:12 PM
What does it say in the Internet section on the initial Status page of the BrightBox after you log in? Obscure your names in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.
Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?
14-01-2018 05:36 PM
& my 1st Q?
15-01-2018 03:34 AM
I have to disconnect from mobile data to connect to my router. I’ve got screenshots of the data you’ve asked for but no way to copy and paste it to you without connecting and disconnecting to my router and saving all data each time to my notes. Read this webpage. Copy instructions, disconnect from mobile data. Login to router, remember which data to look for, save data to notes, disconnect from WiFi and reconnect mobile data, login to EE and paste reply from notes...... repeat whole process 4 times!!
15-01-2018 04:01 AM - edited 15-01-2018 04:06 AM
OK, I'll keep it simple.
What do each of BB State and Internet State say? And are there downstream and upstream speeds?
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