by cupcake1978 Established Contributor
Established Contributor

Bought a new ee sim card as want different no. Is it possible to keep my ee a/c.

I bought a new ee sim card as I wish to change my telephone number, is it possible to keep my ee account as it is, with the same pay as you go £10 text & talk (30 day) package, with the mins boosts that I have earnt.  Also would I be able to do this and the current mins left would be transferred also?

 

Does anyone know, and how to go about it?

 

Thanks

21 REPLIES 21
by MiTZZZ999 Contributor
Contributor

Re: Bought a new ee sim card as want different no. Is it possible to keep my ee

Hello

 

Do you have to keep this new number you have purchased? Or can it just be any number? I'm sure if you rang 150 you can have the number changed if you're being harassed and it would be free of charge. That way you keep same physical SIM and allowances / loyalties you have accumulated.

by cupcake1978 Established Contributor
Established Contributor

Re: Bought a new ee sim card as want different no. Is it possible to keep my ee

Thanks for the quick reply, the phone is my boyfriends and he likes to have a pick of numbers available when he buys from the shop so he can have one which is easy to remember.  Also I have read that they can charge you something like £35 to change number with customer services.

 

Regards,

by
EE Community Support Team

Re: Bought a new ee sim card as want different no. Is it possible to keep my ee

Hi @cupcake1978

 

Thanks for posting in community 🙂

 

If this is a separate number then you will need to register a new My EE account with it.

 

I would recommend a quick chat with our pay as you go  team and they can look into this with you.

 

Thanks

 

Richard

 

🙂

by cupcake1978 Established Contributor
Established Contributor

Re: Bought a new ee sim card as want different no. Is it possible to keep my ee

Hi Richard_C

 

You say I will have to register a new My EE account with the new EE sim card with a different number, will I be able to get my boosts transfered from my current EE account to the new one you say that I will have to register.

 

Also is live chat online available to pay as you go customers? or will I have to call 150 to have a quick chat with the pay as you go team as you recommend?  And will the 150 call come out of my remaining minutes on my text & talk package or will I be charged per min?

 

Many thanks,

by Grand Master
Grand Master

Re: Bought a new ee sim card as want different no. Is it possible to keep my ee

@cupcake1978   Sorry but you have to call, live chat is for contact customers only. 

by cupcake1978 Established Contributor
Established Contributor

Re: Bought a new ee sim card as want different no. Is it possible to keep my ee

ok, any information appreciated.  I am new to the EE community & I am very impressed with the quick responses I have received.

 

 

Thanks guys 🙂

by
EE Community Support Team

Re: Bought a new ee sim card as want different no. Is it possible to keep my ee

Morning @cupcake1978

 

No problem at all it is great to have you here 🙂

 

Have you got a replacement SIM card?

 

Or have you ordered a promotional SIM from the EE shop?

 

Speak soon, Leanne.

by cupcake1978 Established Contributor
Established Contributor

Re: Bought a new ee sim card as want different no. Is it possible to keep my ee

Hi leanne _T

 

Thanks for the welcome!

 

I bought a new EE sim card but haven't done anything with it yet, as wanted to know if my boosts I have earnt could be transferred over on my EE account.

 

Regards,

by
EE Community Support Team

Re: Bought a new ee sim card as want different no. Is it possible to keep my ee

Hi @cupcake1978

 

The best thing to do would be to give us a quick call on either 150 or 07953 966 250.

 

The pay as you go team will check both accounts and see if this is possible for you.

 

Let me know how you get on Smiley Happy

 

Have a lovely day!

by cupcake1978 Established Contributor
Established Contributor

Re: Bought a new ee sim card as want different no. Is it possible to keep my ee

Thanks leanne_T

 

I will let u know.

 

Do u know how i will be charged calling 150, will it come out of my mins from my package, be free or will I be charged per min?

 

Thanks,

by
EE Community Support Team

Re: Bought a new ee sim card as want different no. Is it possible to keep my ee

Hi @cupcake1978

 

The charge to call 150 is 25p for the full call.

 

If you prefer you can call us on an alternative line using the  07953 966 250 number.

 

Speak soon 🙂

by cupcake1978 Established Contributor
Established Contributor

Re: Bought a new ee sim card as want different no. Is it possible to keep my ee

leanne_T

 

Good morning to you too!

 

Ok thanks the other number that would come out of my mins?

 

Regards,

by
EE Community Support Team

Re: Bought a new ee sim card as want different no. Is it possible to keep my ee

Hi @cupcake1978

 

This would also cost 25p from your device as this is the same as 150.

 

Thanks, Leanne 🙂

 

 

by cupcake1978 Established Contributor
Established Contributor

Re: Bought a new ee sim card as want different no. Is it possible to keep my ee

Thanks will let you know how I get on.  Thanks again all for your prompt advice and help and welcoming me to the community! Smiley Happy

by
EE Community Support Team

Re: Bought a new ee sim card as want different no. Is it possible to keep my ee

No problem at all, always a pleasure @cupcake1978

 

Hope to see you around again 🙂

 

 

by cupcake1978 Established Contributor
Established Contributor

Re: Bought a new ee sim card as want different no. Is it possible to keep my ee

Just a reminder to my question.....

 

I know I should call customer services on 150 as advised, but not making excuses, haven't got round to it yet.

 

Does anybody know anything on here?

 

Regards,

by
EE Employee

Re: Bought a new ee sim card as want different no. Is it possible to keep my ee

Hi @cupcake1978

 

You are able to purchase a new number via customer services, there would be a charge to do this.

 

Many thanks,

 

Lee

Highlighted
by cupcake1978 Established Contributor
Established Contributor

Re: Bought a new ee sim card as want different no. Is it possible to keep my ee

What & keep my ee a/c with all my allowances i have earnt?

 

And do you know how much it would cost?

 

Regards

by
EE Employee

Re: Bought a new ee sim card as want different no. Is it possible to keep my ee

Hi @cupcake1978

 

Yes, you would keep what's on the account as you are buying a number and keeping the same account.

 

The prices vary depending on what type of number it is.

 

Many thanks,

 

Lee

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.