02-01-2015 12:31 PM
I purchased a phone from eBay in October 2013. I received the phone shortly afterwards and it was as described - brand new and sealed in the original box. The phone worked for me until August 2014 when I was no longer able to make or receive calls. I sent the phone away for a warranty repair however the phone was sent back with a report indicating the phone had been blacklisted. I then obtained a report from CheckMend which indicated the phone was blacklisted but they had no record of it being reported lost or stolen to Police, Immobilise or ReportMyLoss or as having an insurance claim on it.
I rang EE on 27th Dec 2014 and spoke to an advisor (Steven - wouldn't give his surname) and then his supervisor (Martin Maher) they stated the phone was stolen however they would not give me any further details citing the data protection act. If it has been reported stolen I would like some further details such as when and by whom.
At this stage I do not know whether anyone has actually reported the phone stolen or whether it is a mistake as the available information seems contraditory. If it was reported lost or stolen by the person I bought the phone off they are committing fraud but EE should be able to unblacklist the phone for me as I have proof of my purchasing and ownership of the phone.
I require a written record so I can take this further. As EE do not provide an email address or postal address does anyone have a suggestion of how I can proceed?
02-01-2015 12:42 PM
02-01-2015 12:44 PM
02-01-2015 01:08 PM
02-01-2015 01:09 PM
This is a common trick fraudsters play on Ebay. You buy the phone use it for a short time to avoid paypal and then the orignal owner reports it lost and stolen, gets a new phone and insurers with someone else, repeat.......
If you purchased via paypal you can contact them but I am not sure they will do much and if you purchased via your Credit Card you may have some protection but you will need to contact them also.
You also need to contact the police if the seller will not do anything.
Other than that there is nothing which can be done apart from pursuing the seller via the small claims court. https://www.moneyclaim.gov.uk/web/mcol/welcome
by kraftygirl 22:07 11.04.15
by adamhanm 17:41 12.07.15