28-03-2018 01:43 PM - edited 28-03-2018 01:46 PM
Would like some advice please as to how to proceed.
I contacted EE today to unlock my iPhone (I had purchased this from someone 6 months ago) - they advised that the phone cannot be unlocked because there is a "query on the device". This "query" was not present on the device 1 month ago when I initially requested the unlock and was denied because it hadn't been 6 months from the contract start date.
When I purchased the device initially, I made sure to get a copy of the original proof of purchase and paid via bank transfer (rather than cash).
In light of the fact that I have this original proof of purchase, can I get the phone un-blacklisted as it is proof that I am now the legal owner of the device?
28-03-2018 02:27 PM
Basically no you are not the owner as the phone still belongs to EE for the first 6 months of contract, that is if that contract is honoured by the person who took it out.
The only person who can rectify this issue is the original owners/EE customer.
If you purchased this via gumtree/ebay etc for an unbelievable deal then unfortunately you have lost out. If you cannot get hold of the original owner then try checkmend, and report this matter to the police.
28-03-2018 02:54 PM
Thanks for your response, Northerner.
It is over 6 months now, and since I have proof of paying them as well as having the original proof of purchase for the device (i.e. EE receipt), wouldn't that legally indicate a transfer of ownership?
28-03-2018 06:03 PM
since I have proof of paying them as well as having the original proof of purchase for the device (i.e. EE receipt), wouldn't that legally indicate a transfer of ownership?
Not if the seller didn't have legal title to it when they sold it to you 6 months ago & they didn't as it was EE property then. It's an obvious insurance fraud; sell it when new & report it lost or stolen after 6 months.
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