12-08-2017 08:26 PM
When will EE notice the customer, this week has been hell with the useless help and lies. All phone messages are recorded so it can help me. I was told an engineer was to call at a certain time only to find out it had not been booked with Openreach. My home phone was wrongly diverted to my mobile and can not get any incoming calls on my home phone. At least I know I can leave EE with pleasure after about 15 years of Freeserve, Wanadoo, Orange and now the waste EE. I tried to call the so called centre today on 0800 079 8586 from 12pm until 7.45pm to be told the place is now closed. I will call 0800 0790544 next to cancel
12-08-2017 09:00 PM
What exactly is wrong with your BB?
Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?
12-08-2017 09:40 PM
EE have diverted our home phone to my mobile when it should have been to my mobile IF the home phone is in use. Our router has not been working which I explained to the people on the phone at EE. The land line was working until some one diverted all home phone calls. I have had enough and will cancel & change
12-08-2017 09:42 PM
We can call out on the home phone have all the dailing tones but when some one phones us it diverts to our mobile which is an old 3310 which I do not use much
13-08-2017 12:00 AM
So who's fault is the router not working? Why can't you take calls on your mobile?
sounds like you need to call EE, cancel the divert and leave EE.
13-08-2017 11:20 AM
Thanks for taking the time to see us in the community 🙂
I hope you don't leave EE and I'm sorry to read that the level of service you advise you have received has not met your expectations.
This would need to be discussed and potentially escalated through the right team.
If this is something that you want to do, then please see our ways to complain process.
13-08-2017 01:39 PM
Richard - Going to EE complaints will not help in will be found in favour of EE as they do not care. I have had lies and mistakes by the call handlers, when I explained the problem they did not listen or help.
I have had enough of EE they put or payments up without contacting us and made promises that they will sort it out but did not.
There are alot of other Companies that I can chose.
I started with Freeserve and have been with this line all through to EE.
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