03-10-2017 11:21 AM
I bought the Alcatel Onetouch off Argos to use as an emergency phone when travelling. Followed all the instructions and put £10 credit on the phone. I now find - 2 months later - that the credit has been used up? Apparently I have signed up for a Talk and Text package? Are you put on this package automatically? I have checked all the literature with the phone and there is no mention of automatically signing up for a package.
03-10-2017 01:40 PM
Hello there @MKJ.
Thanks for coming here.
What reply do you get when you text AL to 150?
You can text STOP PACK to make sure this is not renewed for you.
03-10-2017 01:50 PM
On sending text AL it verifies my account credit is zero.
I have already send text STOP PACK.
All this is rather late in the day though as I haven't used my phone since purchasing - bar for one call to make sure it was working - until now, yet all my credit has been used up because of the pack renewing itself on a weekly basis.
03-10-2017 02:15 PM
All EE PAYG SIMs come primed with a recurring Pack of allowances ready to bought out of your PAYG credit as soon as it is sufficient. Your last top-up went to buy this Pack.
By texting AL to 150 it should show you the Pack you have bought with your credit & how much you have left from your allowances until its expiry date.
Text STOP PACK to 150 before you next top-up & you can use the SIM as normal PAYG at standard per-unit rates.
03-10-2017 02:33 PM - edited 03-10-2017 02:34 PM
All very well, but for someone like me who never uses a mobile phone except in emergencies all this talk about pack this and that when all that was required was to credit the phone with £10 for calls is unwanted and unnecessary. Surely it would be right and proper to credit a phone and then choose a pack of your own volition AFTERWARDS and not be automatically signed up for one. The info, what there is of it, is vague to say the least. I find that I'm £10 out of pocket now.
03-10-2017 02:51 PM - edited 03-10-2017 02:52 PM
When you buy a PAYG phone from EE (Dunno about Argos) it tells you that you are buying a pack with your £10, e.g.:
Now in stock
Now in stock. Usually dispatched within 1 day, to you or your local EE store.
Minimum top up
Minimum top up:
05-10-2017 03:37 PM
A pleasant surprise.
I sent a message to EE about the above problem and my phone has been credited not only with the £10 I had lost but an additional £10 for the inconvenience.
My faith in human nature has been restored.
Thank you EE.
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