by Vbask Investigator
Investigator

Apple music says I don't have a membership with EE

I've used the 150 and followed the instructions but apple music still says I don't have a membership with then through EE. What can I do?

9 REPLIES 9
by
EE Community Support Team

Re: Apple music says I don't have a membership with EE

Hello there @Vbask

 

Thanks for coming here.

 

Have you had the 6 months free Apple music previously?

 

Also did you text MUSIC to 150?

 

Thanks, Leanne 🙂

 

by Vbask Investigator
Investigator

Re: Apple music says I don't have a membership with EE

Hi

Yes I've messaged 150 and no I haven't had it before.




Sent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: Apple music says I don't have a membership with EE

Thanks for confirming @Vbask.

 

Does the correct number show in the device settings?

 

To check that the correct mobile number is showing on your phone please follow the below:

 

iPhone – Settings>Phone>My Number

Android – Settings> About Phone>My Phone Number

 

Speak soon 🙂

by Vbask Investigator
Investigator

Re: Apple music says I don't have a membership with EE

No it doesn't actually. How do I change it as it's not currently letting me?



Sent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: Apple music says I don't have a membership with EE

Hi @Vbask.

 

Can you try rebooting the device,

 

Is this now showing the correct number?

 

Thanks, Leanne.

by Vbask Investigator
Investigator

Re: Apple music says I don't have a membership with EE

No it hasn't changed it. It shows the phone number that was with the phone when I got my contract but I kept my old phone number. Is there anything else I can try?



Sent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: Apple music says I don't have a membership with EE

Hi @Vbask.

 

Thanks for trying,

 

In this case please get in touch with our customer service team.

 

They will be able to get this sorted for you 🙂

 

Thanks, Leanne.

by Vbask Investigator
Investigator

Re: Apple music says I don't have a membership with EE

Ok thanks anyway



Sent from my Samsung Galaxy smartphone.
by
EE Community Support Team

Re: Apple music says I don't have a membership with EE

Morning @Vbask.

 

Let me know how you get on 🙂

 

Have a great day!

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