by kayleighm Investigator
Investigator

Apple Watch data

Help!

 

i have the Apple Watch series 3. When my iphone is turned off my Apple Watch connects to data absolutely fine. However when the phone is turned on it will not use data independently even if the data on my phone is switched off. Can I only use the data on the watch if my phone is switched off? 

 

Thanks in advance! 

10 REPLIES 10
by Ace Contributor
Ace Contributor

Re: Apple Watch data

Hi,

 

This is currently not possible based on the priority Apple set. When the paired iPhone is nearby, it will always connect to the iPhone via Bluetooth, regardless of the mobile data connectivity on the iPhone.

 

It’s because when the watch is on LTE, you’ll be looking at less than 5 hours of standby time (from 100%). The LTE on the watch is designed for a workout, but main device to consume data, unfortunately 😞

 

W

 

 

Highlighted
by
EE Employee

Re: Apple Watch data

Hi @kayleighm and welcome to the community.

 

This sounds very strange.

 

Have you spoken to our apple watch specialists to investigate your issue?

 

Many thanks,

 

Lee

by kayleighm Investigator
Investigator

Re: Apple Watch data

Hi Lee,

 

yes ive phoned 3 times. I was told this morning by someone from EE that my data can only be used when the phone is off. Unfortunately I wasn’t aware of that when I bought it.

 

many thanks 

 

Kayleigh 

by
EE Employee

Re: Apple Watch data

Hi @kayleighm

 

Just to confirm when the phone is turned on you are unable to use any data on your watch, is this correct?

 

Many thanks,

 

Lee

by kayleighm Investigator
Investigator

Re: Apple Watch data

Hi Lee,

 

yes when the phone is on the data doesn’t work on the watch. If I turn the data on the phone off the watch does not recognise its own data.

 

thanks

 

kayleigh 

by
EE Employee

Re: Apple Watch data

Hi @kayleighm

 

Does the watch use the paired phone data at all?

 

Many thanks,

 

Lee

by kayleighm Investigator
Investigator

Re: Apple Watch data

Hi Lee,

 

yes it will use the data from the phone 

 

thanks

 

kayleugh 

by Grand Master
Grand Master

Re: Apple Watch data

@kayleighm   When you’re testing this you’re not connected to Wi-Fi as well are you ?  

by kayleighm Investigator
Investigator

Re: Apple Watch data

Hi Chris,

 

no im not I turn that off. I turn both data and WiFi off to see if the watch will work without the phone connection but it won’t at all unless the phone is actually switched off.

 

thanks 

 

kayleigh 

by
EE Community Support Team

Re: Apple Watch data

Hello there @kayleighm

 

Thanks for coming back to us.

 

I have sent you a private message on here to get some details.

 

Speak soon, Leanne 🙂

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