04-01-2018 10:35 AM
I’ve just completed my annual upgraded and was told I’d have 6 free month of Apple Music, great. Unfortunately it’s not working saying I’ve already used my 6 month, which I did when I upgraded last year so this is a fresh start. Any idea?
04-01-2018 10:57 AM
@CHRISFTM, mine was the same, I thought I could have the Apple Music again, but if you read the terms and conditions it does say you can only use it once, however I did receive a message from Apple Music myself shortly after my upgrade telling me anout joining Apple Music and offered it me free for 3 months, I’m using it now..
04-01-2018 11:36 AM
@CHRISFTM, yeh, but the 3 month offer came direct from Apple Music a couple of weeks after upgrading, not sure if it was just a promotion at that time, but it said” your new iPhone comes with 3 months free Apple Music”, I’m into month 2 now.
04-01-2018 11:59 AM
@CHRISFTM, I know, I was same, but it does say you can only use the promotion once, I guess 3months is better than none.Enjoy the music m8.
04-01-2018 12:03 PM
Thanks for coming to community 🙂
I'm sorry to read of your frustration.
Just to confirm, you are only entitled to one Apple Music free for six months subscription with EE.
Here is the information from our Apple Music help and support page.
I already signed up to a six months free Apple Music offer through EE (or direct from Apple) can I also benefit from this offer?
If you’ve already had an Apple Music offer through EE, you can’t get it again.
However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you’re entitled to six months of streaming for Apple Music, on us.
Just text STREAM to 150 or log into My EE via our app or website.
If you do want to discuss this further. then please contact our customer services team.
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