23-01-2018 08:52 PM
I recently took advantage of free Apple music following a text from EE.... or so I thought. I followed a link in the text to apple music log in. I logged in as I had an Apple account thinking that's me all sorted. Fab, free music that doesn't use my data!! Eh.... no, I realised after a few months I was getting billed 9.99 a month by Apple and all my data was getting used up. EE didn't refund me, Apple gave me 1 month back. EE if you are going to text these offers out be clearer with your instructions and be more supportive to customers who follow your text links in good faith and end up out of pocket.
24-01-2018 08:24 AM - edited 24-01-2018 08:24 AM
Thanks for coming to community 🙂
I am sorry to read how frustrated you are, however you would have needed to cancel your subscription directly with Apple before trying to add the EE offer first.
Here is how you do it, from our Apple Music - Setting up help and support pages.
It's always advisable to make a note the day your subscription with Apple ends.
One day later then text MUSIC to 150 and you will then follow the EE process to get the six months free with us.
Also, you can have the six months free streaming now, by texting STREAM to 150.
You can wait until you can register for EE and run the six months simultaneously with your Apple music with EE.
Now it's set up, I hope you enjoy the free music and data on us for the duration of the offer.
Towards the end of your offer period, we’ll send you a message telling you when it will end and reminding you how to cancel your offer.
At the end of your free six months, we'll advise you that you're now paying for the service through EE.
You can cancel Apple Music on EE in three ways:
24-01-2018 03:08 PM
It looks like you've already used your free Apple Music membership (it ended on yesterday). You can still get Apple Music membership on your EE phone for £9.99 a month. To add this to your account, reply YES to this message (please make sure you've got the bill payer's permission). You can cancel at any time. For more info and T&Cs visit ee.co.uk/applemusic.
I haven't used my free Apple music with EE. I paid Apple for it each month.
24-01-2018 04:42 PM
Hello there @itd
Thanks for coming back to us.
Did you have a free trial with Apple previously?
How long have you been paying for the Apple Music?
24-01-2018 06:16 PM
24-01-2018 07:38 PM
25-01-2018 06:31 AM
I already called them. EE said it was my fault I logged into Apple music using an existing Apple log in I had.
25-01-2018 08:37 AM - edited 25-01-2018 03:22 PM
You don't need to create a new Apple ID to sign up for the EE Apple Music offer.
You can use your existing ID and follow the instructions in the text message you received or on the Apple Music help articles.
I'm sorry that you had issues setting this up and I'll pass your feedback over to our Apple Music team to help them improve the process in the future.
25-01-2018 02:48 PM
by channybear101 26-08-2017
by Jneux 30-12-2017
by Gnomeface 23-12-2019