by GavinMcCarthy Investigator
Investigator

Am receiving emails on Orange related address but can't send any

I have an email account (POP3) mail.example.com  (SMTP) smtp.freeserve.co.uk.

I am receiving emails at the address but can't send any. 

What changes do I need to make to the account settings to be able to send emails?

1 SOLUTION

Accepted Solutions
by GavinMcCarthy Investigator
Investigator
Solution

Re: Am receiving emails on Orange related address but can't send any

Thanks both,

 

I contacted LCN and they walked me through adjusting the email settings and accounts.

I am now back in the world of the digital living.

 

You are stars!

View solution in original post

16 REPLIES 16
by Profile closed
Not applicable

Re: Am receiving emails on Orange related address but can't send any

Hello @GavinMcCarthy Orange(Freeserve) SMTP is not active anymore it was shut down along with POP3/IMAP4, webmail and everything else due to the email closure. You will need to change the SMTP settings as well. 🙂

by GavinMcCarthy Investigator
Investigator

Re: Am receiving emails on Orange related address but can't send any

Thanks. What settings do I need to change on the SMTP information to allow me to send emails? 

by Profile closed
Not applicable

Re: Am receiving emails on Orange related address but can't send any

Hello @GavinMcCarthy who is your new email provider? Do they have their own SMTP settings as well as POP3? 🙂

by GavinMcCarthy Investigator
Investigator

Re: Am receiving emails on Orange related address but can't send any

I haven't changed anything, other than disabling an email account with suffix freeserve.co.uk.

The account I'm using is on Windows Live Mail and the PC uses Windows 10.  

by Profile closed
Not applicable

Re: Am receiving emails on Orange related address but can't send any

Hello @GavinMcCarthy you must have a new or another email address e.g an outlook.com/gmail.com email address or you would be unable to receive any new emails? Who is the new provider? Have you checked to see if they have their own SMTP settings? 🙂

by Grand Master
Grand Master

Re: Am receiving emails on Orange related address but can't send any

Does not your domain host provide their own SMTP? Who is your domain host? Are you taking their email package?

 

It's not to do with what email client or Windows you are using but everything to do with who is providing your email addy.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by GavinMcCarthy Investigator
Investigator

Re: Am receiving emails on Orange related address but can't send any

Sorry, Tom, if I appear a bit dopey. 

The email and reply address is info@name.com

Server is POP3

incoming mail         mail.name.com

Outcoming mail      smtp.freeserve.co.uk

email username      mail@name.com

Clear text authentication. Yes

 Outgoing mail port  25

Incoming port           110

 

How do I find out the settings required?

 

 

by GavinMcCarthy Investigator
Investigator

Re: Am receiving emails on Orange related address but can't send any

Domain provided by LCN.com.

Is it them I contact?

 

by Profile closed
Not applicable

Re: Am receiving emails on Orange related address but can't send any

Hello @GavinMcCarthy here are the lcn.com email POP3/SMTP settings:

 

https://www.lcn.com/support/articles/how-to-setup-pop-or-imap-email

 

Outgoing (SMTP)

  1. Username: yourname@yourdomain.com
  2. Password: your mailbox password
  3. Mail Server: mail.lcn.com
  4. Port: 465
  5. SSL: On
  6. Authentication: Password

🙂

by Grand Master
Grand Master

Re: Am receiving emails on Orange related address but can't send any

You just need to look it up on the Net to find How to set up POP or IMAP email - LCN.com .

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by GavinMcCarthy Investigator
Investigator

Re: Am receiving emails on Orange related address but can't send any

I shall try all that and report back.

 

Thanks.

by Profile closed
Not applicable

Re: Am receiving emails on Orange related address but can't send any

Speak soon @GavinMcCarthy let us know if there is anything else you need in the meantime. 🙂

by
EE Employee

Re: Am receiving emails on Orange related address but can't send any

Brillaint work @Profile closed and @XRaySpeX to assist.

 

Many thanks,

 

Lee

by GavinMcCarthy Investigator
Investigator
Solution

Re: Am receiving emails on Orange related address but can't send any

Thanks both,

 

I contacted LCN and they walked me through adjusting the email settings and accounts.

I am now back in the world of the digital living.

 

You are stars!

View solution in original post

by
EE Employee

Re: Am receiving emails on Orange related address but can't send any

by Profile closed
Not applicable

Re: Am receiving emails on Orange related address but can't send any

You are welcome @GavinMcCarthy glad to hear it is now all set up properly for you. Come back to the community anytime if there is anything else you would like to know. 🙂

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