Highlighted
by Michele56 Investigator
Investigator

Am in OZ My phone connected to a local network for a week and now won't.

Am in Oz and my iPhone 5 connected to local network Telstra for a week but now it's just 'searching....' I am with orange. I phoned an apple shop and tried various things but still no network connection. Wifi and VPN work fine. Any help gratefully received. 

8 REPLIES 8
by Star Contributor
Star Contributor

Re: Am in OZ My phone connected to a local network for a week and now won't.

Have you tried doing a manual networks search (settings>carrier>move toggle) and attempting to connect to each of the networks shown?

by Michele56 Investigator
Investigator

Re: Am in OZ My phone connected to a local network for a week and now won't.

Hi
Thanks for replying so quickly. I don't have a carrier option in settings
to do a manual search. The only carrier listed is in 'about' and it is
fixed at EE 28.3
by
EE Community Support Team

Re: Am in OZ My phone connected to a local network for a week and now won't.

Good morning @Michele56

 

Welcome to community and thanks for coming to see us from Australia 🙂

 

I know @Peter_C has already offered you support on this.

 

I was keen to point you towards our Roaming with EE - What to do if you're having problems abroad support article.

 

There are an abundance of hints, tips and tricks on there for you to read.

 

Let us know how you get on.

 

Thanks

 

Richard

 

🙂

by Michele56 Investigator
Investigator

Re: Am in OZ My phone connected to a local network for a week and now won't.

Thanks everyone for all the help. I tried lots of things with no luck and finally went to the apple shop in Sydney. The outcome was that the problem of non connection may be the aerial. The phone was up to date and my sim worked perfectly in the assistants phone. I shall wait until I return to the UK and if the problem persists will have to get the phone checked at an Apple Store. I was offered a replacement phone but for 300+dollars. 

by Michele56 Investigator
Investigator

Re: Am in OZ My phone connected to a local network for a week and now won't.

Thanks everyone for all the help. I tried lots of things with no luck and finally went to the apple shop in Sydney. The outcome was that the problem of non connection may be the aerial. The phone was up to date and my sim worked perfectly in the assistants phone. I shall wait until I return to the UK and if the problem persists will have to get the phone checked at an Apple Store. I was offered a replacement phone but for 300+dollars. 

by
EE Employee

Re: Am in OZ My phone connected to a local network for a week and now won't.

Morning @Michele56

 

Thanks for popping back to let us know how you got on.

 

That's a shame! Smiley Sad

 

Did they advise you to try wiping the phone?

 

Doing a restore via iTunes can sometimes sort this issue when the carrier settings disappear on an iPhone - if it's software rather than a hardware based fault.

 

Do you have access to a laptop or PC that you could try that on whilst in Australia?

 

Thanks - Karen. Smiley Happy 

by Michele56 Investigator
Investigator

Re: Am in OZ My phone connected to a local network for a week and now won't.

Hi
Thanks for the advice . Unfortunately I don't have access to a laptop and
next week when I'm in Darwin I'll have to buy wifi time. It's a nuisance
not having use of the phone but I'll be able to use whatsapp when I'm on
line.
When I get back to the UK I can try what you suggest. It may well be that
the fault is the antenna in the phone as the sim worked OK in the apple
assistant's phone.

Michele
by
EE Community Support Team

Re: Am in OZ My phone connected to a local network for a week and now won't.

Hi @Michele56

 

Thank you for taking the time to come back to community 🙂

 

I will be sure to pass this on to @Karen_C

 

It seems you have a good contingency plan in place and ultimately when you come back to the UK I hope you get the permanent fix in place.

 

Thanks

 

Richard

 

🙂

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