Highlighted
by Investigator
Investigator

After a repair my phone number is different in settings (my phone number)

Had phone repair done and they upgraded software. In settings my phone number is different. Realised this when I tried to put Apple music back on. How do I s

Change this?

9 REPLIES 9
Highlighted
by Ace Contributor
Ace Contributor

Re: After a repair my phone number is different in settings (my phone number)

Hello @Vonnie1962 have you had a new SIM card? The number stored in settings>about is stored on the SIM card not the device.

 

Does your device let you change it? If not you can:

 

  • Put the SIM card in a device that will and change it yourself.
  • Call customer service or access Live Chat and ask for a SIM refresh.

 

🙂

Highlighted
by Investigator
Investigator

Re: After a repair my phone number is different in settings (my phone number)

No it's not a new SIM. But it was in a loan phone could that confuse it? 


Sent from my Samsung Galaxy smartphone.
Highlighted
by Ace Contributor
Ace Contributor

Re: After a repair my phone number is different in settings (my phone number)

Possibly yes. Have you been able to change it yourself? If not EE are open from 8am and can do it for you:

 

http://ee.co.uk/help/get-in-touch

 

🙂

Highlighted
by
EE Community Support Team

Re: After a repair my phone number is different in settings (my phone number)

Morning @Vonnie1962

 

Thanks for posting on the community.

 

Have you got this sorted?

 

Thanks, Leanne 🙂

Highlighted
by Investigator
Investigator

Re: After a repair my phone number is different in settings (my phone number)

Not yet. I plan to call EE this morning.

Highlighted
by
EE Community Support Team

Re: After a repair my phone number is different in settings (my phone number)

No problem @Vonnie1962

 

Have you tried rebooting the phone?

 

Thanks, Leanne 🙂

 

Highlighted
by Investigator
Investigator

Re: After a repair my phone number is different in settings (my phone number)

Spoke to someone on chat and got the problem sorted. Thanks for your replys x

Highlighted
by Ace Contributor
Ace Contributor

Re: After a repair my phone number is different in settings (my phone number)

You are welcome. The community is here anytime if there is anything else you would like to know.

 

🙂

Highlighted
by
EE Employee

Re: After a repair my phone number is different in settings (my phone number)

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