by alius Investigator
Investigator

5GHz does not show up in the WiFi networks lists of any devices

5GHz band SSID does not show up in the WiFi networks lists of any devices. I tried restart router,reset to factory settings but no luck.

14 REPLIES 14
by alius Investigator
Investigator

Re: 5GHz does not show up in the WiFi networks lists of any devices

Never had a problem with bt router.

by Grand Master
Grand Master

Re: 5GHz does not show up in the WiFi networks lists of any devices

Then devices are 2.4 GHz band only.

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by Grand Master
Grand Master

Re: 5GHz does not show up in the WiFi networks lists of any devices

Hi, 

 

Is it activated on the router under the settings? 

 

Are you close enough to the router? 

 

Thanks,




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by alius Investigator
Investigator

Re: 5GHz does not show up in the WiFi networks lists of any devices

Yes is activated on settings and I'm close enough to router. I can find
5GHz WiFi on my bt router when I tested.
by
EE Community Support Team

Re: 5GHz does not show up in the WiFi networks lists of any devices

Hi @alius,

 

Welcome to the EE Community.

 

What type of devices are you trying to connect? 

 

Have you checked they are 5GHz compatible?

 

Is it a Bright Box 2 router?

 

Thanks

 

James

by alius Investigator
Investigator

Re: 5GHz does not show up in the WiFi networks lists of any devices

Yes it is bright box 2 router,3 android phones and tablet can't find 5GHz WiFi, was no problems with previous router.

by Grand Master
Grand Master

Re: 5GHz does not show up in the WiFi networks lists of any devices

Do the router's 2.4 GHz & 5 GHz bands have distinct SSIDs? By default Brightbox 5 GHz SSiDs are prefix by "5GHz-" . I've heard that BT HHs use the same SSID for both bands & some devices have trouble with that.

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by alius Investigator
Investigator

Re: 5GHz does not show up in the WiFi networks lists of any devices

Screenshot_20171005-221131.png

Highlighted
by Grand Master
Grand Master

Re: 5GHz does not show up in the WiFi networks lists of any devices

Can't see image. Can't you just say "Yes" or "No"?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by alius Investigator
Investigator

Re: 5GHz does not show up in the WiFi networks lists of any devices

Yes

by
EE Community Support Team

Re: 5GHz does not show up in the WiFi networks lists of any devices

Thanks for helping @XRaySpeX

 

Do you have any further suggestions for @alius

 

Thanks, Leanne.

by Grand Master
Grand Master

Re: 5GHz does not show up in the WiFi networks lists of any devices

I notice 1 discrepancy:

 

My 5 GHz Mode is also A+N+AC but Above & Bandwidth are greyed out & I can't get them to show.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by alius Investigator
Investigator

Re: 5GHz does not show up in the WiFi networks lists of any devices

Update: this morning my phone found 5GHz singal,but unfortunately it's gone again after few minutes. I think router is faulty it self.

by Grand Master
Grand Master

Re: 5GHz does not show up in the WiFi networks lists of any devices

Sounds likely. Phone CS & ask for a replacement, cuz it don't work on 5 GHz band.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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