20-08-2017 09:33 AM
HI we have 4Gee Wifi at home (as BT is total pants with us - barely 0.3Mb) - and normally our allowance of 64Gb a month is nowhere near what we use. In June we ran out of data and I had to top up £10 three times. Now again in August we are nearly out of data after only 12 days. We do have our daughter home from uni who seems to be on her phone/laptop all the time - but she has been warned after the first time this happened that she should not stream video on high definition. I saw the posts by Iain_L who seemed to be having data being used up faster than he thought it should be. Is there a known issue with this? Should I speak to customer support again and find out what has been happening this month???
20-08-2017 11:01 AM
EE will not be able to tell you what is using your data. You will have to look locally on the devices.
Can you not set data limits in the router settings so limiting people to what they use?
20-08-2017 11:12 AM
I would monitor closely what your daughter is using as it des seem to be happening since uni/shool has broken up.
Even streaming videos in Standard Definition can drain data usage.
Maybe set it turns off at night?
22-08-2017 10:40 AM
Thanks for coming to community 🙂
I would recommend firstly having a look at our How much Internet data are you using on EE? support article.
I was just thinking that you may benefit from going on to a shared plan.
What is a shared plan?
In a nutshell, a Shared Plan is an EE offer that lets you add up to five different devices to one inclusive plan.
You won't need separate plans* for each device you use and you'll get one bill at the end of every month, making it much simpler to manage your digital life.
Up to five people can be added to your Shared Plan, making it easy to include the whole family or anyone else you'd like to share your data allowance with.
You can choose how much data to play with - from as little as 1GB to as much as 50GB per month.
Whatever your circumstances or lifestyle, we've got a package to suit your needs.
The devices in your Shared Plan can range from new phones and new tablets to EE SIMs, USB dongles and mobile WiFi devices.
I'd advise to have a look at our shared plan help and support pages for more information.
My daughter was doing the same thing and in the end I simply changed the WiFi password so she couldn't get on the internet 🙂
I may look at a shared plan myself.
22-08-2017 01:38 PM
Not sure that a shared plan is the thing for this situation. If I could limit her to xgb per day or switch the router off from my phone....
I'm saying I won't buy additional data until she tidies her room. That might be sufficient motivation!
22-08-2017 01:56 PM - edited 22-08-2017 01:57 PM
Ah @HelenTaylor3 you have made my day.
No child ever likes to tidy their room, so that is pretty much the best tool of negotiation.
You just watch the gleaming surfaces and the smell of air freshner becoming common place.
I'm rubbish at sales and this is no pitch, but have you ever thought about home broadband with EE?
I think we do unlimited data packages on data, so you wouldn't have to worry again about running out?
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