02-10-2017 08:27 PM
Purchased the new 4GEE Router with 64GB Data. Roaming is enabled on data plan. Roaming is enabled on device. Click Connect on device web interface and immedietly pops up unsuccesful. I think its an issue with the device as I can put the sim in my phone and it works flawlessly.
Its one of the new type routers, the EE replacement for the tall square one.
I noticed that the time is running about 2 mnths out of date. Setting NTP doesnt help as there is no internet connection. Cant see anywhere else to set the correct date and time.
02-10-2017 08:35 PM
Where is it you are roaming as the home router may not have the compatible 4G bands?
I know none of the EE mini WiFi devices work in the USA for example on 4G because they don't support the right 4G/LTE bands.
02-10-2017 09:28 PM
Roaming is enabled on data plan.
If you mean roaming is included in your plan, that is not enough. You need roaming enabled on your MyEE a/c. Phone CS to get it done.
Time won't be correct until you connect to the Net. That's where the NTP servers are.
02-10-2017 10:19 PM
Im sure roaming is enabled on my account because, I can put the sim in my mobile phone whilst here and i can use my data and connect to internet fine, also, CS confirmed the last time i was here that its definetly enabled on my account. They are stumped, hence why im asking on here.
by Jneux 30-12-2017
by Gnomeface 23-12-2019