by John_DT2
Explorer

4GEE Mini WIFI is logged in but no internet access

Hello

 

I have connected my Mini Wifi to my Macbook to charge and it is showing 75%.  Although it is on when I briefly press the on/off button a red light flashes where the 4G status light should be.

 

I have connected my devices to the wifi without a problem but I do not have any internet access.

 

The staff at the EE shop said the sim was activated.

 

Any thoughts?

 

Thanks.

 

John

 

PS Sending this email via BT-FON!

2 REPLIES 2
by John_DT2
Explorer

Re: 4GEE Mini WIFI is logged in but no internet access

Hi Richard

Yes I spent a long time on the phone with your technical dept and they tried rebooting it and checking the device. It would only flash the red light and for some reason would not connect to the 4G network.

I will take it back to the store tomorrow for them to check the sim. If it still will not work then I will look to get a full refund.

Thanks.

John

Sent from my iPad
by
EE Community Support Team

Re: 4GEE Mini WIFI is logged in but no internet access

Hi @John_DT2

 

Welcome to our community 🙂

 

When did you get the device?

 

Have you recently tried to activate it?

 

Thanks

 

Richard

 

🙂

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