4G in Turkey not working

[aussiekanga]

Hello,

I am a PAYasYouGo EE customer. I have turned on my data and roaming, however the 4G network does not seem to be working here in Turkey. Is there something else I can try to get it working?

Thanks

[Peter_C]

EE does not have Turkey listed on their 4G roaming countries list.

Are you having problems with using data on 3G?

[aussiekanga]

It says 4G on the phone but either way the data isn't working.. help! 

[Leanne_T]

Hello there @aussiekanga

Welcome back to the community.

What phone are you using?

Also what happens when you try and use the internet?

Thanks, Leanne.

[aussiekanga]

iPhone 6s. 

Nothing happens. 

[Leanne_T]

Thanks for coming back to me @aussiekanga

If you go into Settings > Mobile Data 

Do you have Data Roaming On?

Speak soon 🙂

[aussiekanga]

Of course I have it turned on, that's why I need help because the data isn't working despite it being on! All other network providers are not working either. 

[Leanne_T]

Thanks for coming back to me @aussiekanga

What happens when you click on this link http://add-on.ee.co.uk/

Thanks, Leanne.

[aussiekanga]

Thanks Leanne! That was really helpful. Looks like I need to buy the add on roaming for turkey. 

Thanks heaps!

[Richard_C]

Hi @aussiekanga

Thanks for getting back to @Leanne_T

Here are the Roaming costs for Turkey should you want to have a look.

Enjoy Turkey, I was there is September and I loved it.

Richard

🙂