by aussiekanga Investigator
Investigator

4G in Turkey not working

Hello,

 

I am a PAYasYouGo EE customer. I have turned on my data and roaming, however the 4G network does not seem to be working here in Turkey. Is there something else I can try to get it working?

 

Thanks

9 REPLIES 9
by Star Contributor
Star Contributor

Re: 4G in Turkey not working

EE does not have Turkey listed on their 4G roaming countries list.

Are you having problems with using data on 3G?

by aussiekanga Investigator
Investigator

Re: 4G in Turkey not working

It says 4G on the phone but either way the data isn't working.. help! 

by
EE Community Support Team

Re: 4G in Turkey not working

Hello there @aussiekanga

 

Welcome back to the community.

 

What phone are you using?

 

Also what happens when you try and use the internet?

 

Thanks, Leanne.

Highlighted
by aussiekanga Investigator
Investigator

Re: 4G in Turkey not working

iPhone 6s. 

 

Nothing happens. 

by
EE Community Support Team

Re: 4G in Turkey not working

Thanks for coming back to me @aussiekanga

 

If you go into Settings > Mobile Data 

 

Do you have Data Roaming On?

 

Speak soon 🙂

by aussiekanga Investigator
Investigator

Re: 4G in Turkey not working

Of course I have it turned on, that's why I need help because the data isn't working despite it being on! All other network providers are not working either. 

by
EE Community Support Team

Re: 4G in Turkey not working

Thanks for coming back to me @aussiekanga

 

What happens when you click on this link http://add-on.ee.co.uk/

 

Thanks, Leanne.

 

 

 

 

by aussiekanga Investigator
Investigator

Re: 4G in Turkey not working

Thanks Leanne! That was really helpful. Looks like I need to buy the add on roaming for turkey. 

 

Thanks heaps!

by
EE Community Support Team

Re: 4G in Turkey not working

Hi @aussiekanga

 

Thanks for getting back to @Leanne_T

 

Here are the Roaming costs for Turkey should you want to have a look.

 

Enjoy Turkey, I was there is September and I loved it.

 

Richard

 

🙂

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