by Catamoo_12 Investigator
Investigator

wifi calling stopped working on iPhone

WiFi calling has suddenly stopped working. EE support cannot help... say it’s probably because apple’s latest update for iPhone does not support IP v4 which our internet runs on.... but surely this would affect loads and it was working until last week! Any ideas? Thank you. 

8 REPLIES 8
by Grand Master
Grand Master

Re: wifi calling stopped working on iPhone

@Catamoo_12  Have you tried restarting the router ?  Turn it off for 30+ seconds then restart it. 

by
EE Community Support Team

Re: wifi calling stopped working on iPhone

Hi @Catamoo_12.

 

Thanks for coming to the community 🙂

 

Could you try forgetting the WiFi network in settings and then reconnecting?

 

Alternatively, you could do a reset of the network settings, under settings, general, reset, then reset network settings.

 

Let us know how you get on.

 

Jon

by Catamoo_12 Investigator
Investigator

Re: wifi calling stopped working on iPhone

Yes tried all those but it doesn’t work on anyone else’s router either. 

by Catamoo_12 Investigator
Investigator

Re: wifi calling stopped working on iPhone

Thank you @Jon_K I have reset network but still just showing EE signal status and WiFi strength in top left of screen.  

by
EE Community Support Team

Re: wifi calling stopped working on iPhone

Hi @Catamoo_12,

 

Thanks for trying the reset.

 

Please get in touch with customer services so our technical team can look into this in more detail for you.

 

James

by Catamoo_12 Investigator
Investigator

Re: wifi calling stopped working on iPhone

@James_B thank you they already did but couldn’t help. So I’m stuck without signal! That’s why I wanted to see if anyone else had problems with new iPhone update not supporting IP v4 and WiFi calling.  

by Grand Master
Grand Master

Re: wifi calling stopped working on iPhone

@Catamoo_12  WiFi calling works for me with no issues at all.  It’s nothing todo with iPV4 at all.    

by
EE Community Support Team

Re: wifi calling stopped working on iPhone

Hi @Catamoo_12,

 

As @Chris_B has confirmed, this isn't affecting all iPhone users.

 

Please get in touch so we can help.

 

Thanks

 

James

 

 

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