Highlighted
by Skilled Contributor
Skilled Contributor

transfering data from Android to iPhone

Hi there,

Well I got my new iphone XR today and spent the whole day trying to get my data transferred from Huawei to the XR and failed.  Even the Apple help line gave up.

I was using the transfer Android to iPhone app in Google Play however having got as far as entering the code and got the message "connecting to iPhone" - after a few seconds it bombed out with "interuption error - cannot connect to iPhone"

Both me and Apple failed to get any further after going through all the obvious rebooting, wifi on/off uninstalling app and re-installing.

Any help would be very much appreciated

1 SOLUTION

Accepted Solutions
by Legend
Legend
Solution

Re: transfering data from Android to iPhone

Hi @Vennwood 

 

Just backup to Google and add that account to your iPhone. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
4 REPLIES 4
by Legend
Legend
Solution

Re: transfering data from Android to iPhone

Hi @Vennwood 

 

Just backup to Google and add that account to your iPhone. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: transfering data from Android to iPhone

Hi @Vennwood,

 

Have you tried following the Apple Support guide?

 

Thanks

 

James

by Skilled Contributor
Skilled Contributor

Re: transfering data from Android to iPhone

Well done - that worked fine except that I have yet to figure out a way to get all my historical data across.  There is a lot to be learnt using Apple and while some things are very similar others are not so straightforward.

by
EE Community Support Team

Re: transfering data from Android to iPhone

Hi @Vennwood

 

Thanks for coming back and letting us know 🙂

 

If you need advice on anything else just let us know.

 

We will see what we can do to help.

 

Leanne.

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