by Mummyc Investigator
Investigator

sim not Valid

On upgrand old iPhone 5s was unlocked by EE now trying to put in new sim from network in Oz its saying sim not not valid please help

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: sim not Valid

Can't be unlocked then.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
8 REPLIES 8
by Grand Master
Grand Master
Solution

Re: sim not Valid

Can't be unlocked then.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Employee

Re: sim not Valid

Welcome to the Community @Mummyc

 

What software version is the 5s on? You can check in Settings > General > About.

 

When did you request the unlock for the phone?

 

Thanks - Karen. Smiley Happy

 

 

by Mummyc Investigator
Investigator

Re: sim not Valid

It has been updated today and then put sim in still same message and requested unlock back in Oct

Sent from my iPad
by
EE Employee

Re: sim not Valid

Hi @Mummyc

 

Did you get confirmation of the unlock back in October?

 

Thanks - Karen. Smiley Happy

by Mummyc Investigator
Investigator

Re: sim not Valid

Yes I did been trying to find it but can't find it now 😡

Sent from my iPad
by
EE Employee

Re: sim not Valid

That's no problem don't worry @Mummyc

 

I'll send you a Private Message to get some additional details.

 

Thanks - Karen. Smiley Happy

by Mummyc Investigator
Investigator

Re: sim not Valid

Hi Karen is
this the right way to send private message if it is I will send details right back
Thanks so much
Chris

Sent from my iPad
by
EE Employee

Re: sim not Valid

Hi Chris,

 

If you click the link in my post that will take you to your inbox.

 

Click my message then hit reply at the bottom!

 

Thanks - Karen. Smiley Happy

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