by Rad81 Investigator
Investigator

setting up mobile data on apple watch problem

I try set up mobile data on my apple watch and have message Please call us and quote 031

what this is mean?

6 REPLIES 6
by Ace Contributor
Ace Contributor

Re: setting up mobile data on apple watch problem

Hi,

 

 

Please see the link below:

 

https://community.ee.co.uk/t5/Apple/Apple-Watch-Series-3-GPS-4G-error-codes-what-they-mean-and-what/...

 

Error code 031 means you need to call EE’s Apple Watch support on 150. 

 

W

by
EE Community Support Team

Re: setting up mobile data on apple watch problem

Morning @Rad81

 

Thanks for coming to the community.

 

As @winston advised give us a call on 150. 

 

The team will be able to get this looked into and help get your watch set up.

 

Thanks, Leanne 🙂

by Rad81 Investigator
Investigator

Re: setting up mobile data on apple watch problem

I have called 150, been told to unpair and pair again, she also checked watch id and I been told in about 30min all should work. 3h later still no connection.

What I should do next?

by
EE Community Support Team

Re: setting up mobile data on apple watch problem

Hello there @Rad81

 

Thanks for coming back to us.

 

Is this still the same this morning for you?

 

Speak soon, Leanne 🙂

by Rad81 Investigator
Investigator

Re: setting up mobile data on apple watch problem

Good morning,

 

It works this morning 🙂

Disconnected my phone and after couple of minutes watch connected itself.

Thanks for help

by
EE Community Support Team

Re: setting up mobile data on apple watch problem

Great news @Rad81

 

Thanks for coming back to me.

 

Enjoy your watch 🙂

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