31-05-2018 01:33 PM
my ipone 6 i recieved from my insurance on saturday keeps losing its network for hours on end and then randomly starts working again
31-05-2018 03:48 PM
@harvey1bennett Have you tried a network reset on the device? Go to Settings>General>Reset>Reset Network Settings. You’ll also need to put your WiFi passwords back on the device after this. You wilL not loose any other information from the device.
31-05-2018 03:51 PM - edited 31-05-2018 03:51 PM
Hi and welcome to the community @harvey1bennett
So I can try and assist please can I get you to try two things for me.
Note: Resetting the network settings will clear all WiFi passwords and refresh device network connections.
Note: If a security code is enabled, this will need to be entered between steps 4 and 5.
Carrier Settings Update:
To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier.
If you insert a new SIM card into your iPhone or iPad, you need to download the carrier settings for your new carrier.
Let us know how you get on.