by leegam1973 Established Contributor
Established Contributor

is my old phone not unlocked now ?? any iPhone or iPad sold directly by EE, on o

From EE web site;any iPhone or iPad sold directly by EE, on or after 1 September 2015, will be unlocked automatically once it reaches 18 months old*

6 REPLIES 6
by leegam1973 Established Contributor
Established Contributor

I have a new phone on a new contract how do I unlock my old phone from old contr

 
by Expert Contributor
Expert Contributor

Re: I have a new phone on a new contract how do I unlock my old phone from old c

@leegam1973 you need to call customer service on 150 and request a pac code to unlock the phone, normally takes 7-10 days to be unlocked. 

by leegam1973 Established Contributor
Established Contributor

Re: I have a new phone on a new contract how do I unlock my old phone from old c

I thought the phone automatically unlocked when you had paid for it or the end of contract for a iPhone 7 

by Expert Contributor
Expert Contributor

Re: is my old phone not unlocked now ?? any iPhone or iPad sold directly by EE,

@leegam1973 have you tried putting a none EE sim in the phone to see if it's unlock.... Yes iphones automatically unlock after 18 months. 

Highlighted
by Grand Master
Grand Master

Re: is my old phone not unlocked now ?? any iPhone or iPad sold directly by EE,

@leegam1973   Try a o2 or Vodaphone sim in the device,  don’t use a 3 sim as these have issues sometimes but once you’ve put a o2 or Vodaphone sim in the device and it’s working you can then use a 3 sim in the device. 

by Grand Master
Grand Master

Re: I have a new phone on a new contract how do I unlock my old phone from old c

@Rogersdave77: PACs have nowt to do with unlocking. They are solely for porting your no. to another network.

 

@leegam1973: Yes, any Apple device which was purchased directly from EE on or after 1 September 2015 will be unlocked automatically once the device reaches 18 months old.

 

Put its IMEI into the Unlocking your device form & it'll tell you whether it's unlocked or, if not, how to get it unlocked.

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