04-03-2015 11:59 AM - last edited on 05-03-2015 08:32 PM by GaryDM
I bought apple iphone 5 online uk orange. seller assured me that the contract has expired, apple told me the phone was purchased on February 3, 2013, the phone does not function in Italy with Italian cards.
the seller cheated me communication is difficult, where can I contact orange uk email for news on the phone, on the contract and how to unlock it? or how to act legally?
imei phone is ###############, I do not know who to contact, the orange Italy gave me only the number orange uk, uk orange email me serves to solve the problem.
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04-03-2015 12:10 PM
Unlocking your phone is easy when done when still within your contract period (before cancelling/upgrading)
When buying a phone on contract from EE (regardless of store bought from eg CPW) for the first 6 months that phone still belongs to EE under their T&Cs so you are unable to alter anything on the phone or have it unlocked.
After the 6 months have gone you can have the phone unlocked but this will cost £20.42 which will be added to your next bill.
The unlock will take anything from 3 working days for iPhone and 7 working days for any other device.
A PAYG phone can be unlocked whenever you want it to. You don't have to wait the 6 months for it to be unlocked. You will need to add at least £20.42 credit to your account to pay for the unlock.
Again for iPhone it takes 3 working days and 7 working days for any other device.
Second Hand Phones
When buying a second hand phone off a site like eBay/Gumtree (even if they are sold as brand new and sealed) you can't ask for the unlock against your existing contract. You will need to follow the route for PAYG.
Just follow down the Contract or PAYG route.
Once you receive the text from EE to say the unlock is complete (iPhone) or a text with an unlock code (Other Devices) then you can complete the unlock
Click here to find out how complete the unlock on an iPhone
04-03-2015 01:30 PM