19-09-2018 06:19 PM - edited 19-09-2018 06:22 PM
My order online says that my phone is expected to be delivered on the 21st SEP 2018 (this Friday release day).
Does ayone elses order state differently? Trying to see how many people have a different date and what model you have ordered?
Hope to hear from someone soon 😉
19-09-2018 06:51 PM
The advisors on the phone did tell me the model that i ordered was going to be delivered this friday on release day, however it's not looking promising as nothing has updated on the order tracking.
When did you order yours and what models did you order if you don't mind me asking?
19-09-2018 08:31 PM
So if your order tracker is showing 21st, I would give you an unofficial say that you’ll 99% get the phone on launch date!
If your date hasn’t been loaded yet, there’s still a chance you’ll get it fast due to Apple appearing to get a good grip of stock for this release.
19-09-2018 08:37 PM
It also depends when you ordered it, what time, the colour, size etc and how many EE actually receive from Apple. Mine does say 21st, so I would expect it then, but will have to wait until tomorrow the 20th, when DPD send a text and then on the day one hour delivery time.
20-09-2018 09:22 AM - edited 20-09-2018 09:26 AM
Well I’m so angry right now. Following pre ordering the phone last Friday and up until this morning the tracker stated expected delivery 21st September. This morning I get an email from EE stating DPD will be delivering my new iPhone Xs 256gb space grey on Monday 24th. After speaking with dpd they only received details from EE this morning at 7:10am so much for launch day delivery and now tracker says dispatch 21st September. Total farce and poor service. I’m not happy at all.
20-09-2018 09:40 AM
Well I’m so angry right now. Following pre ordering the phone last Friday and up until this morning the tracker stated expected delivery 21st September. This morning I get an email from EE stating DPD will be delivering my new iPhone Xs 256gb space grey on Monday 24th. After speaking with dpd they only received details from EE this morning at 7:10am so much for launch day delivery and now tracker says dispatch 21st September. Total farce and poor service. I’m not happy at all. Hope you get a better email re dpd delivery
20-09-2018 10:15 AM - edited 20-09-2018 10:20 AM
I'm going to look into this for you and see what's happened. I'll send you both a PM and if you could reply to that with your order number and phone number I can start sleuthing and figuring it out. (To see your private messages click your avatar at the top of the page and you'll see the notification there)
20-09-2018 10:30 AM
Hi I have had exact same experience... Dpd told me they didn't recieve info from ee till 7.10am so couldn't deliver Friday! She then told me it was because I was In Scotland and it was. 2 day service so I asked her to explain how last year I got my iPhone x on launch day and iv lived in same house for years so it was possible last year and not this year? And I paid for next day delivery last Friday with ee! But thank @TiffJ for looking into this for us and I'm really hoping can still recieve tmrw?
20-09-2018 10:40 AM
from what i can read between the lines there has been a **bleep** up with certainly mine and possibly yours that i have a gut feeling that certain peoples orders were not actually sent or completed properly and so now its been delayed as they didnt send details when ordered last friday.
im waiting to hear back from Tiff on this matter but i wont hold my breath in it arriving any sooner.
my mum order iphone 8 a month or so ago and it arrived 24 hours later so saying that you living in scotland and me in isle of man is a total false excusse as it can be done. bottom line is someone somewhere has mucked up and we have been the ones to miss out on recieving our phones when we should.
keep me updatetd on if you have any joy and visa versa.
all the best.
20-09-2018 10:42 AM
This is the lack thing you need to do. @TiffJ is a senior manager who clearly is picking this up and trust me, I’ve know this wonderful woman for ages and she will do everything in her power to make sure this is addressed and prevented further.
Stay tuned, and anything we can all do just let us know.
20-09-2018 10:44 AM
Hi yeah il let you know, im waiting on @TiffJ looking into it too! Can't believe it because I ordered at 8.01am and it was confirmed within 10 minutes basically and guy said was first order he'd taken that day and right up until this morning it said it would be tomorrow! 😔 and yeah totally rubbish excuse saying we live in Scotland.. Amazon prime and dpd mange to deliver me everything else within 24 hours so it's deffinitely possible and worst thing is I can see our local bloody dpd depot from my house! So frustrating... Especially when we have paid for the next day delivery service! Let me know how u get on x
20-09-2018 11:33 AM
thank you,i am being positive and hoping things can be sorted by TiffJ good to know we are in good hands,
many thanks ben090.
21-09-2018 02:55 PM
Just had this conversation with DPD who without my consent changed my delivery date from today (21st) to Saturday 22nd. Apparently they don’t have the resources to handle a large delivery weekend?! Luckily The EE customer service chap was brilliant and also apologetic and refunded my delivery charge as a good faith gesture. Will have to wait another day, as annoyed as I am, I’ll have to live with it!
21-09-2018 03:24 PM - edited 21-09-2018 03:24 PM
Welcome to the EE Community.
I'm very sorry to hear you delivery has been delayed. I'm sure the circumstances that led to your delivery being delayed were beyond the courier's control.
I'm glad my colleague was able to refund your delivery charge and that your phone will be arriving tomorrow.
Have a great weekend.
21-09-2018 03:52 PM