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i upgraded to the iphone x recieved it yesterday and i dont like it

loftus78
Visitor

i got the phone yesterday can i return it to a store and exchange for a bigger model or do i have to post 

1 SOLUTION

Accepted Solutions
XRaySpeX
Grand Master
Grand Master

Where did you order it? You have no right of return when buying from a store. If online or by phone you have a statutory 14-day cooling-off period from delivery. You should call or email EE to cancel it & they will arrange its return. You will need to wait until the return is processed before you can re-order.

 

See Help cancelling a mobile phone contract within 14 days .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

1 REPLY 1
XRaySpeX
Grand Master
Grand Master

Where did you order it? You have no right of return when buying from a store. If online or by phone you have a statutory 14-day cooling-off period from delivery. You should call or email EE to cancel it & they will arrange its return. You will need to wait until the return is processed before you can re-order.

 

See Help cancelling a mobile phone contract within 14 days .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)