by logan2
Explorer

i have 2 i phone 5 locked to ee. they have never been used and have no sim fitte

i have 2 i phone 5 locked to ee. never been used and have no sim card fitted. they are gifts for friends in the phillopines . can they be unlocked

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: i have 2 i phone 5 locked to ee. they have never been used and have no sim f

To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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5 REPLIES 5
by Brilliant Contributor
Brilliant Contributor

Re: i have 2 i phone 5 locked to ee. they have never been used and have no sim f

Hello @logan2,

 

Welcome to the community,

 

I would suggest you check this link here about unlocking phones:

 

https://community.ee.co.uk/t5/Unlocking-your-device/bd-p/Unlocking-devices-and-PAC-codes

by Grand Master
Grand Master

Re: i have 2 i phone 5 locked to ee. they have never been used and have no sim f

Did you buy these devices yourself new direct from EE or are they 2nd-hand? The process & costs are different.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by logan2
Explorer

Re: i have 2 i phone 5 locked to ee. they have never been used and have no sim f

got them from j pye auction house  new old stock

by Grand Master
Grand Master
Solution

Re: i have 2 i phone 5 locked to ee. they have never been used and have no sim f

To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Employee

Re: i have 2 i phone 5 locked to ee. they have never been used and have no sim f

Hi and welcome to the community @logan2

 

Please see the wonderful advice that has been given above as hopefully, this will help.

 

Many thanks,

 

Lee

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