by Nigelcooksley Contributor
Contributor

error code 012 on iwatch series 3

Getting 012 error code on iwatch series 3 . Any idea how to rectify

1 SOLUTION

Accepted Solutions
by Nigelcooksley Contributor
Contributor
Solution

Re: error code 012 on iwatch series 3

On 4G sim only contract

Sent from Nigel Harris-Cooksley
iPhone X

Sent from my mobile please excuse any typos
13 REPLIES 13
by Grand Master
Grand Master

Re: error code 012 on iwatch series 3

@Nigelcooksley   Your going to have all customers services about this.   

 

 

Is this a new Apple Watch ?   If it is Apple watches can not be linked to PAYG accounts. 

by Ace Contributor
Ace Contributor

Re: error code 012 on iwatch series 3

If this is a new Apple Watch and you are trying to get the cellular add on activated. When I was having an issue when doing the same, I was given this number to get right through to the department that deals specifically with the Apple Watch.

 

But like @Chris_B has said, you cannot use the cellular feature of the Apple Watch with an iPhone that is on pay as you go.

 

‭0800 079 5330‬

by
EE Community Support Team

Re: error code 012 on iwatch series 3

Hi @Nigelcooksley

 

Thanks for coming to the community.

 

Where did you purchase the Apple Watch?

 

Are you with us on pay as you go or pay monthly?

 

Leanne 🙂

by Nigelcooksley Contributor
Contributor
Solution

Re: error code 012 on iwatch series 3

On 4G sim only contract

Sent from Nigel Harris-Cooksley
iPhone X

Sent from my mobile please excuse any typos
Highlighted
by Nigelcooksley Contributor
Contributor

Re: error code 012 on iwatch series 3

Many thanks for this 👍

Sent from Nigel Harris-Cooksley
iPhone X

Sent from my mobile please excuse any typos
by
EE Community Support Team

Re: error code 012 on iwatch series 3

Hi @Nigelcooksley

 

Thanks for coming back to us.

 

If you give us a call on 150 we will be able to get this looked into for you.

 

Let us know how you get on.

 

Leanne.

by Nigelcooksley Contributor
Contributor

Re: error code 012 on iwatch series 3

Rang 150 on Wednesday . Still no resolution to the problem.

they said they would sort it and get back to me.

Everything else works perfectly, just can’t activate Esim on watch.

still waiting 

by
EE Community Support Team

Re: error code 012 on iwatch series 3

Good Morning @Nigelcooksley

 

Has this been sent to our Level 2 department?

 

Did they provide you with a timescale as to when they will be back in touch?

 

Thanks, 

 

Katie 🙂

by Nigelcooksley Contributor
Contributor

Re: error code 012 on iwatch series 3

It is not a new iwatch series 3,

but is on a new 4G contract


 

by
EE Community Support Team

Re: error code 012 on iwatch series 3

Hi @Nigelcooksley

 

Did the team give you a time scale as to when they will be back in touch?

 

Thanks, 

 

Katie 🙂

by Nigelcooksley Contributor
Contributor

Re: error code 012 on iwatch series 3

Transfered to level 2 on Wednesday and they said 72 hrs 

by
EE Community Support Team

Re: error code 012 on iwatch series 3

Thanks for confirming @Nigelcooksley

 

Please allow the full time scale for the team to investigate this. Once the team have been back in touch please be sure to come back and let us know the outcome. 

 

Katie 🙂

by Nigelcooksley Contributor
Contributor

Re: error code 012 on iwatch series 3

Ok ! Will do 

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