by chcc1982
Visitor

cant text or call while in europe

I have been unable to make outgoing calls or text messages whilst in Europe. I have urgent business calls to make and require assistance to resolve this.

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: cant text or call while in europe

Are you on pay as you go or pay monthly?

 

Did you text ROAMING to 150 before you left the UK?

 

If you didn't, then you may be able to activate roaming by logging into your EE account and following the below steps and screenshot.

 

Have a look in the "Manage Devices" section. If you see the same thing, you may be able to activate roaming from within here.

 

If not, then you would need to call customer service on +44 7953 966 250 (if you have access to another phone). This call is free to make while roaming in the EU.

 

Screenshot 2019-07-10 at 9.50.27 pm.png

by
EE Community Support Team

Re: cant text or call while in europe

Hi @chcc1982.

 

Welcome to the EE Community.

 

Have you been able to follow @Fatboy71's advice and log into your My EE Account?

 

Jon

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