by AYS Investigator
Investigator

cant access emails or data without wifi

hello wise people .As you can guess i am not very tecnical.I dont know why i can not download emails or access internet ,map whats up message when i dont have WIFi acess ( what i mean i always have bt wifi -fon access but cant download messages  )My data roaming in on .I see everyone around me can.Is it something to do my phone settings? i use iphone10 

 

thank you for reading 

5 REPLIES 5
by
EE Community Support Team

Re: cant access emails or data without wifi

Good Afternoon @AYS.

 

Welcome to the community, it's great to have you here 🙂

 

What country are you currently in?

 

Did you activate roaming before leaving? If not, don't worry you can do this by following these steps:

 

Log in to your My EE Online > Menu > Manage device > Ensure both Roaming and Calling abroad are ticked.

 

Speak soon,

 

Katie

Highlighted
by AYS Investigator
Investigator

Re: cant access emails or data without wifi

I am in the 🇬🇧 

by
EE Community Support Team

Re: cant access emails or data without wifi

Hi @AYS.

 

Are you pay monthly or pay as you go?

 

Do you have data remaining?

 

What does texting AL to 150 report?

 

Katie 🙂

by AYS Investigator
Investigator

Re: cant access emails or data without wifi

3EC8FE0A-8C70-4CBA-B628-4345829EFEE0.png

Looks like I have plenty data allowance but can’t even receive or sent what’s up messages 

by
EE Community Support Team

Re: cant access emails or data without wifi

Hi @AYS.

 

Is this issue with just WhatsApp?

 

Are you on the latest version of the app?

 

Have you tried deleting and reinstalling?

 

Katie

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