10-09-2019 10:37 AM
hello wise people .As you can guess i am not very tecnical.I dont know why i can not download emails or access internet ,map whats up message when i dont have WIFi acess ( what i mean i always have bt wifi -fon access but cant download messages )My data roaming in on .I see everyone around me can.Is it something to do my phone settings? i use iphone10
thank you for reading
10-09-2019 01:35 PM
Good Afternoon @AYS.
Welcome to the community, it's great to have you here 🙂
What country are you currently in?
Did you activate roaming before leaving? If not, don't worry you can do this by following these steps:
Log in to your My EE Online > Menu > Manage device > Ensure both Roaming and Calling abroad are ticked.
10-09-2019 03:36 PM
Are you pay monthly or pay as you go?
Do you have data remaining?
What does texting AL to 150 report?
10-09-2019 04:20 PM
Is this issue with just WhatsApp?
Are you on the latest version of the app?
Have you tried deleting and reinstalling?