by meganclarke1 Investigator
Investigator

billing queries

I rang EE a few days ago to change my billing date from the 13th to the 18th. no worries, have the texts to show that. although my EE account is showing my bill has been paid on the 13th and even when i ring 150 it says it has been paid. no money has been taken from my debit card, very confused. could anyone help on what i need to do?

5 REPLIES 5
by meganclarke1 Investigator
Investigator

Re: billing queries

okay thank you, it literally says it’s been paid though even when i ring 150...strange

Sent from my iPhone
by meganclarke1 Investigator
Investigator

Re: billing queries

thank you,
just still confused as it shouldn’t have been paid for and it hadn’t been paid for as i’ve spoken to my bank..

Sent from my iPhone
by Grand Master
Grand Master

Re: billing queries

Hi, 

 

Your account is normally debited 7 -10 days after your billing date so it will be processed by your bank. If you want to ensure everything is paid then call 150 and speak to CS.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: billing queries

You bill hasn't been paid yet. It has just been invoiced to you on 13 March. It won't come out of your bank till about 23 March.

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by
EE Community Support Team

Re: billing queries

Hello there @meganclarke1

 

Thanks for coming back to the community.

 

I have sent you a private message on here to get some details.

 

Speak soon. Leanne.

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