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New Member

apple watch upgrade text message code

Hi

Trying to upgrade from watch 3 to 5. The watch is linked to my iphone & therefore uses  the same number as the iphone. The phone number for the watch account is different & when completing the upgrade process says it needs to send a text to that number for security reasons. Fair enough. Problem is that number is not a ‘real’ number i.e. you can’t call it etc. Does anyone know how to get through the upgrade process with this issue?
Thanks

1 REPLY 1
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EE Community Support Team

Re: apple watch upgrade text message code

Hi @marludyem

 

Welcome to the community and thanks for your interest in upgrading your Apple Watch with us. 🙂

 

I recommend getting in touch with our Mobile Care team who'll be able to process the order for you.

 

You can either call 150 from your phone or find other contact information on our get in touch help page.


Chris 🙂

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