by meganclarke1 Investigator
Investigator

apple music

I message 150 regarding apple music and they send me a text saying it's up and ready for me to use, i click on apple music through the joined through ee tab on the app and it says you don't have a membership through EE? help

8 REPLIES 8
by Grand Master
Grand Master

Re: apple music

Check in your phone Settings whether the mobile no. it thinks it is is correct. If not, try putting the SIM in an iPhone or simple feature phone where you can change the stored no. manually. That should fix it.

 

Or call EE as generally a network refresh will correct the number which is in the device.

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by
EE Community Support Team

Re: apple music

Hi @meganclarke1

 

Thanks for coming to community 🙂

 

Have you had an EE Apple Music subscription before?

 

Have you text MUSIC to 150?

 

Does your correct phone number display in your phone's settings?

 

Check that the correct mobile number is showing on your phone: 

 

  • iPhone – Tap Settings>>> Phone>>>My Number
  • Android – Tap Settings>>> About Phone>>>My Phone Number

 

  • If you cannot change the number manually, try turning your phone off and on, then check the number again.
  • If the correct mobile number is showing, you may need to remove the Apple Music app and re-install.
  • Once done, Tap on the link in the text message to activate correctly with EE. 

 

If this still doesn’t work, we would recommend giving customer services a call, they will check to see that this is set-up correctly.

 

Thanks 

 

Richard

 

🙂

by meganclarke1 Investigator
Investigator

Re: apple music

I didn't get a link through my text from EE when texting about apple music

Sent from my iPhone
by
EE Community Support Team

Re: apple music

Hi @meganclarke1

 

Thanks for your quick response.

 

When you text MUSIC to 150 it can take a while to receive the reply. Thanks for your patience so far.

 

You should get a couple of texts asking you to reply. Once this is completed, you will be sent the link to Apple Music.

 

Have you an Apple Music subscription before?

 

Thanks

 

Chris

by meganclarke1 Investigator
Investigator

Re: apple music

yes i had a free 3 months before! it says i don't have an apple subscription through EE still!

Sent from my iPhone
by
EE Community Support Team

Re: apple music

Ah, OK. Thanks for clarifying @meganclarke1 🙂

 

Do you still have an active Apple Music subscription?

 

Chris

by meganclarke1 Investigator
Investigator

Re: apple music

no i don't !

Sent from my iPhone
Highlighted
by
EE Community Support Team

Re: apple music

OK, thanks for answering my questions, @meganclarke1.

 

It sounds like you have done everything correctly.

 

I recommend contacting our customer service team, they'll be able to help you further.

 

Let me know how you got on, once you've spoken to them.

 

Chris

 

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