04-05-2018 08:35 AM - edited 04-05-2018 08:36 AM
@Jackie8 It sounds like international calls are not enabled on your account. You can get this enabled if you login to your online account and wait for a live chat window to pop up. Use this to request international calls to be enabled on your account.
04-05-2018 09:26 AM
Thank you for coming to see us in the EE community all the way from Spain 🙂
When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.
In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.
I know on this occasion, you were aware that you needed to do this. I know it's not working at the moment for you.
However, we can help.
Have you tried a manual network search?
How do I do a manual network search?
If this hasn't worked.
Please take a look at some of the hints, tips and tricks to get activated in our EE Roaming - What to do if you're having problems abroad support article.
If none of the advice in the support article works, you may have an international bar present.
This will need account access at this point.
If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.
If you can't access this, then please call customer services from an alternative landline or mobile.
Please let me know how you get on.