by DF2017 Investigator
Investigator

WiFi calling not working on iPhone 7

The WiFi calling isn’t working on my iPhone 7. I’ve tried everything I can on the handset - toggled the WiFi calling setting on/off, rebooted the phone, reset the network settings etc. Nothing happens. 

The problem is that I can’t access the router to reboot it (I’ve read on other posts that this may help) as it’s a work router I have no access too. As far as I’m aware it’s a Cisco router (I work at sea). The WiFi strength is good so I don’t understand why it doesn’t work. 

I don’t get a phone signal here whatsoever, so I rely on wifi calling to receive texts and calls. Please help! 

Thanks

17 REPLIES 17
by DF2017 Investigator
Investigator

WiFi calling not working on iPhone 7

The WiFi calling isn’t working on my iPhone 7. I’ve had the phone for a good while and it normally always works. I’ve tried everything I can on the handset - toggled the WiFi calling setting on/off, rebooted the phone, reset the network settings etc. Nothing happens.
The problem is that I can’t access the router to reboot it (I’ve read on other posts that this may help) as it’s a work router I have no access too. As far as I’m aware it’s a Cisco router (I work at sea). The WiFi strength is good so I don’t understand why it doesn’t work.
I don’t get a phone signal here whatsoever, so I rely on wifi calling to receive texts and calls. Please help!
Thanks

by Ace Contributor
Ace Contributor

Re: WiFi calling not working on iPhone 7

Hello @DF2017 if you tried restarting the device and resetting the network settings then customer service or Live Chat may need to check your account:

 

http://ee.co.uk/help/get-in-touch

 

They will be open from 8am.

 

by Profile closed
Not applicable

Re: WiFi calling not working on iPhone 7

Some corporate routers / networks do need various ports opening which obviously only network admin would be able to do.

 

WiFi calling does work on our corporate WiFi network at work without and config changes.

by DF2017 Investigator
Investigator

Re: WiFi calling not working on iPhone 7

Thanks @tm90, I’ll do that. I’d spoken to them just to check there was no bar  in place, or something that may obstruct and they said everything was fine. However, I did turn it in and off a few times after that! 

by DF2017 Investigator
Investigator

Re: WiFi calling not working on iPhone 7

Thanks @Profile closed. I was afraid that might be the case! Just hoping it’ll spring into life!

by Ace Contributor
Ace Contributor

Re: WiFi calling not working on iPhone 7

Does it work on other wifi routers, e.g. at home,  @DF2017

by Grand Master
Grand Master

Re: WiFi calling not working on iPhone 7

@DF2017  If you can ask for the ports to be opened these are the ones that need enabling.   

 

TCP ports in the range 5060-5061

UDP ports in the range 40283-59999

UDP port 4500 (IKEv2)

UDP port 500 (IKEv2)

by
EE Community Support Team

Re: WiFi calling not working on iPhone 7

Hi @DF2017,

 

Welcome to the EE Community. Smiley Happy

 

I can see you've had some great advice already.

 

If it works normally at home, it means the router you are currently connected to is the issue.

 

Thanks

 

James

by DF2017 Investigator
Investigator

Re: WiFi calling not working on iPhone 7

Thank you all very much for your input - @Chris_B@James_B@chistery.

Unfortunately I’ve been told that they won’t touch the router. I’m just going to have to deal with it until I get home. 

 

Thanks again! 

by
EE Employee

Re: WiFi calling not working on iPhone 7

Hi @DF2017

 

WIFI calling will only work when connected to a UK IP address and cannot be used outside of the UK.

 

The maritime signal may be what is stopping you using the service.

 

Many thanks,

 

Lee

by DF2017 Investigator
Investigator

Re: WiFi calling not working on iPhone 7

Ah ok, this could be the issue. As far as I know it’s a US address.

by DF2017 Investigator
Investigator

Re: WiFi calling not working on iPhone 7

Thanks @Lee_H

by Grand Master
Grand Master

Re: WiFi calling not working on iPhone 7

@Lee_H  I didn’t even think of that one.  Doh.  

by
EE Employee

Re: WiFi calling not working on iPhone 7

Hi @DF2017

 

If it is giving you a US IP, that will be what is causing your connection issue.

 

What is displayed for your location when you head over to https://whatismyipaddress.com/

 

Many thanks,

 

Lee

 

by DF2017 Investigator
Investigator

Re: WiFi calling not working on iPhone 7

Just checked and apparently it’s in the UK! Must be the router...

by DF2017 Investigator
Investigator

Re: WiFi calling not working on iPhone 7

UPDATE - It’s randomly started working!!! Long may it continue...

by
EE Employee

Re: WiFi calling not working on iPhone 7

Brilliant @DF2017

 

You know where we are if you need any further help.

 

Many thanks,

 

Lee

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.