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by Dennison21 Investigator
Investigator

Why was I charged for downloading on apple

Do you have to turn off wi fi when you download a song on the six month free period

12 REPLIES
by Ben090
Guest blogger

Re: Why was I charged for downloading on apple

Hi @Dennison21

 

Welcome, welcome. 

 

So did you use Apple Music and stream from it? Or did you download a song like normal from the Apple Music Store?

by Dennison21 Investigator
Investigator

Re: Why was I charged for downloading on apple

I have put about 5 albums so far in my library but was charged about £ 1:78

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by Grand Master
Grand Master

Re: Why was I charged for downloading on apple

@Dennison21  then you must of made a purchase of a tune or two. 

by Skilled Contributor
Skilled Contributor

Re: Why was I charged for downloading on apple


Dennison21 wrote:
I have put about 5 albums so far in my library but was charged about £ 1:78

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Are you on Pay Monthly or PAYG?

by Dennison21 Investigator
Investigator

Re: Why was I charged for downloading on apple

Pay monthly...just assumed everything was free for six months...stream or download

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by Dennison21 Investigator
Investigator

Re: Why was I charged for downloading on apple

Just assumed all was free for six months

by Ben090
Guest blogger

Re: Why was I charged for downloading on apple

@Dennison21 - So it would appear you have purchased these albums via ITunes. 

 

Apple Music is only downloaded via the Music app, and by going into Search and selecting Apple Music. 

 

So you need to follow that process and not go into iTunes. 

 

Hope this helps. 

by Dennison21 Investigator
Investigator

Re: Why was I charged for downloading on apple

As far as I am aware I have only used apple music app to download anything.

by Ben090
Guest blogger

Re: Why was I charged for downloading on apple

As in the standard Music app @Dennison21?

 

It's very hard to help on a matter like this. Can I suggest you speak to Apple direct and ask them what has happened?

by
EE Community Support Team

Re: Why was I charged for downloading on apple

Hi @Dennison21 and welcome to the community.

 

It does sound like you have downloaded these tracks via iTunes rather than Apple music.

 

Please do let us know how you get on after speaking to Apple customer services.

 

Many thanks,

 

Lee

 

by Skilled Contributor
Skilled Contributor

Re: Why was I charged for downloading on apple

How do you know you were charged that amount, who billed you?

by Grand Master
Grand Master

Re: Why was I charged for downloading on apple

@Dennison21  Providing your using the Apple Music app you can not purchase any music,   This is only to listen and download to your Apple Music playlists.   You are not purchasing anything with this and it’s not yours to keep after the Apple Music subscription ends.    Are you sure it was a Apple Music charge? 

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