by Addcarter2238 Investigator
Investigator

Why have you cancelled my order, was meant to be delivered tomorrow

I’m new to EE and did my order online and then I have to call yourselfs and then they said would be delivered Monday and just had an email saying my order is cancelled, please can you sort this matter out, as a new customer through the service would be good, my order no xkn316217222 

many thanks 

6 REPLIES
by Ace Contributor
Ace Contributor

Re: Why have you cancelled my order, was meant to be delivered tomorrow

There is no account access on here you will need to call in the morning and ask what is going on.

 

Does the email not say why it has been cancelled?


Brendon (Android Expert)
Samsung Galaxy S8+ (Oreo 8.0)
by Addcarter2238 Investigator
Investigator

Re: Why have you cancelled my order, was meant to be delivered tomorrow

Did not know it was cancelled until I tracked the order, they sent me a email saying they need to speak to me but I talked to them yesterday, I had a email confirming the order saying my order was on the way, so very confused 🤷🏼‍♂️ 

by NickH16 Established Contributor
Established Contributor

Re: Why have you cancelled my order, was meant to be delivered tomorrow

Surely you know you need to ring CS? Nobody here can solve the issue

by Addcarter2238 Investigator
Investigator

Re: Why have you cancelled my order, was meant to be delivered tomorrow

Did not know if this was a way of contacting them, as a new customer, thank you for that, 

by Grand Master
Grand Master

Re: Why have you cancelled my order, was meant to be delivered tomorrow

This is not CS. This is a peer-to-peer discussion group.

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by
EE Community Support Team

Re: Why have you cancelled my order, was meant to be delivered tomorrow

Good Morning @Addcarter2238

 

I am sorry to hear this has happened. 

 

Unfortunately we do not have account access here, I would recommend giving us a call so we can look into this further for you. 

 

Keep us updated, 

 

Katie Smiley Happy

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