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02-12-2018 10:34 PM
I’m new to EE and did my order online and then I have to call yourselfs and then they said would be delivered Monday and just had an email saying my order is cancelled, please can you sort this matter out, as a new customer through the service would be good, my order no xkn316217222
many thanks
02-12-2018 10:45 PM
There is no account access on here you will need to call in the morning and ask what is going on.
Does the email not say why it has been cancelled?
02-12-2018 10:50 PM
Did not know it was cancelled until I tracked the order, they sent me a email saying they need to speak to me but I talked to them yesterday, I had a email confirming the order saying my order was on the way, so very confused 🤷🏼♂️
02-12-2018 10:51 PM
Surely you know you need to ring CS? Nobody here can solve the issue
02-12-2018 10:53 PM
Did not know if this was a way of contacting them, as a new customer, thank you for that,
02-12-2018 11:20 PM
This is not CS. This is a peer-to-peer discussion group.
03-12-2018 08:35 AM
Good Morning @Addcarter2238.
I am sorry to hear this has happened.
Unfortunately we do not have account access here, I would recommend giving us a call so we can look into this further for you.
Keep us updated,
Katie 🙂