Highlighted
by
Investigator

Why doesn't snapchat work on my data?

Snapchat (and other certain apps) refuse to work on data- I've been through my phone with a fine-toothed comb and set all switches regarding usage of data to allow 

1 SOLUTION

Accepted Solutions
by
Grand Master
Solution
Accepted by tahirmian (Ace Contributor)
Monday

Re: Why doesn't snapchat work on my data?

@G-NIOG   I don't think this work but it's worth a go have you tried a network reset on the device? If not navigate to settings/General/reset/reset network settings.   You will need to put your Wi-Fi passwords back on the device after this and that is the only thing that you lose on the device when performing this action. 

12 REPLIES
by
Grand Master

Re: Why doesn't snapchat work on my data?

by
Investigator

Re: Why doesn't snapchat work on my data?

Yes, I've also tried uninstalling and reinstalling the apps

by
Grand Master

Re: Why doesn't snapchat work on my data?

by
Investigator

Re: Why doesn't snapchat work on my data?

The latest iOS (10.3.2)

by
Grand Master

Re: Why doesn't snapchat work on my data?

@G-NIOG  It should be working as my daughter uses Snapchat without any issues over cellular data.   

 

Just to check you do have data left in your allowance? 

by
Investigator

Re: Why doesn't snapchat work on my data?

I have more than 3/4 data

by
Grand Master
Solution
Accepted by tahirmian (Ace Contributor)
Monday

Re: Why doesn't snapchat work on my data?

@G-NIOG   I don't think this work but it's worth a go have you tried a network reset on the device? If not navigate to settings/General/reset/reset network settings.   You will need to put your Wi-Fi passwords back on the device after this and that is the only thing that you lose on the device when performing this action. 

by
Investigator

Re: Why doesn't snapchat work on my data?

Ok thanks I'll try that 

by
Investigator

Re: Why doesn't snapchat work on my data?

Brilliant it works now! Thanks very much

by
Grand Master

Re: Why doesn't snapchat work on my data?

by
EE Community Support Team

Re: Why doesn't snapchat work on my data?

Hi @G-NIOG

 

Glad you are now sorted.

 

Great work @Chris_B Smiley Happy

 

Many thanks,

 

Lee

by
Grand Master

Re: Why doesn't snapchat work on my data?

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