Make your house a smart home - with help from EE
Highlighted
by G-NIOG Investigator
Investigator

Why doesn't snapchat work on my data?

Snapchat (and other certain apps) refuse to work on data- I've been through my phone with a fine-toothed comb and set all switches regarding usage of data to allow 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Why doesn't snapchat work on my data?

@G-NIOG   I don't think this work but it's worth a go have you tried a network reset on the device? If not navigate to settings/General/reset/reset network settings.   You will need to put your Wi-Fi passwords back on the device after this and that is the only thing that you lose on the device when performing this action. 

12 REPLIES
by Grand Master
Grand Master

Re: Why doesn't snapchat work on my data?

@G-NIOG   Are there any updates for these apps ?  

by G-NIOG Investigator
Investigator

Re: Why doesn't snapchat work on my data?

Yes, I've also tried uninstalling and reinstalling the apps

by Grand Master
Grand Master

Re: Why doesn't snapchat work on my data?

@G-NIOG  What firmware is on the device? 

by G-NIOG Investigator
Investigator

Re: Why doesn't snapchat work on my data?

The latest iOS (10.3.2)

by Grand Master
Grand Master

Re: Why doesn't snapchat work on my data?

@G-NIOG  It should be working as my daughter uses Snapchat without any issues over cellular data.   

 

Just to check you do have data left in your allowance? 

by G-NIOG Investigator
Investigator

Re: Why doesn't snapchat work on my data?

I have more than 3/4 data

by Grand Master
Grand Master
Solution

Re: Why doesn't snapchat work on my data?

@G-NIOG   I don't think this work but it's worth a go have you tried a network reset on the device? If not navigate to settings/General/reset/reset network settings.   You will need to put your Wi-Fi passwords back on the device after this and that is the only thing that you lose on the device when performing this action. 

by G-NIOG Investigator
Investigator

Re: Why doesn't snapchat work on my data?

Ok thanks I'll try that 

by G-NIOG Investigator
Investigator

Re: Why doesn't snapchat work on my data?

Brilliant it works now! Thanks very much

by Grand Master
Grand Master

Re: Why doesn't snapchat work on my data?

@G-NIOG   That’s great to hear.  

by
EE Community Support Team

Re: Why doesn't snapchat work on my data?

Hi @G-NIOG

 

Glad you are now sorted.

 

Great work @Chris_B Smiley Happy

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: Why doesn't snapchat work on my data?

@Lee_H  Here to help Smiley LOL as are we all. 

Let's get started

Join the EE Community to ask, answer, learn and share.