by Ttree
Explorer

Why do EE not unlock iPhones automatically after 18months as on the website?

Have just had an unnecessary load of stress trying to get I phone unlocked after upgrading... and the website says they are unlocked automatically after 18 months. Had the phone over two years so no excuse !! 

5 REPLIES
by Grand Master
Grand Master

Re: Why do EE not unlock iPhones automatically after 18months as on the website?

@Ttree  Where did you get the device from ?  

by Problem solver
Problem solver

Re: Why do EE not unlock iPhones automatically after 18months as on the website?

Hi @Ttree did your phone come from Carphone Warehouse or any other third party retailer unfortunately EE wouldn't have the imei linked to your account.

by
EE Community Support Team

Re: Why do EE not unlock iPhones automatically after 18months as on the website?

Hi @Ttree

 

Welcome to the community. Smiley Happy

 

Did the customer service team explain why it isn't unlocked.

 

It could be, as @Chris_B and @Dai have suggested, that the phone wasn't purchased directly from EE.

 

Chris

by Ttree
Explorer

Re: Why do EE not unlock iPhones automatically after 18months as on the website?

It was an EE iPhone and had been on a contract with EE for 25 months ! Staff in the shop told me that only Androids are unlocked and when shown their website mumbled that it was an Apple problem !

by
EE Community Support Team

Re: Why do EE not unlock iPhones automatically after 18months as on the website?

Hi @Ttree

 

Where did you originally purchase the iPhone?

 

Have you text UNLOCK to 150 to see if the iPhone is unlocked already?

 

Leanne Smiley Happy

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