by Nicjg Investigator
Investigator

Why can't I see send texts to o2

I Can receive calls and texts from an o2 contact, but I can't text back. Can call them fine, and I've checked the number is not blocked. Any idea how to fix this. I have an iPhone 5 and my contact has a galaxy s9

12 REPLIES 12
by Grand Master
Grand Master

Re: Why can't I see send texts to o2

@Nicjg  What colour are the text bubbles that your trying to send ? 

by
EE Community Support Team

Re: Why can't I see send texts to o2

Morning @Nicjg

 

Welcome to the community.

 

Have they used an iPhone previously? 

 

Also, is this when you try and reply or send a new text?

 

Thanks, Leanne

by Nicjg Investigator
Investigator

Re: Why can't I see send texts to o2

They haven't used an iPhone, and I can't reply to a text or send a new one

by Nicjg Investigator
Investigator

Re: Why can't I see send texts to o2

Green

by
EE Community Support Team

Re: Why can't I see send texts to o2

Hi @Nicjg

 

Thanks for coming back to us.

 

Can you try deleting the contact and saving this again.

 

Does the text send?

 

Leanne 🙂

by Nicjg Investigator
Investigator

Re: Why can't I see send texts to o2

Still doesn't work

by
EE Community Support Team

Re: Why can't I see send texts to o2

Hi @Nicjg

 

Thanks for trying this for me.

 

Have you been able to text this number before?

 

Can they receive texts from other people?

 

Leanne.

by Nicjg Investigator
Investigator

Re: Why can't I see send texts to o2

I've never had a text go through to the number. I can ring them and they can text me, with no problem, it's very irritating 


 

by Nicjg Investigator
Investigator

Re: Why can't I see send texts to o2

They can also text other people with no problems, on all networks

by
EE Community Support Team

Re: Why can't I see send texts to o2

Hi @Nicjg

 

Thanks for confirming this for me.

 

We will need to get this looked into for you.

 

If you give us a call on 150, our technical support team will be able to help you further.

 

Let me know how you get on 🙂

 

Leanne.

by Nicjg Investigator
Investigator

Re: Why can't I see send texts to o2

Will do

by
EE Community Support Team

Re: Why can't I see send texts to o2

Thanks @Nicjg

 

Speak soon 🙂

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