Have you spoke to CS, as there is no account access on these forums.
Welcome to the community. 🙂
Could you give us some more information about what your query is?
We'll do our best to get you sorted.
Thank you for getting back to me @RobertaV.
I recommend having a chat with our customer service team.
They will be able to run through some options with you. 🙂
Please let me know how you get on.
One of these options may help you find the answers you need.
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