When will EE send me a pack to send my iPhone X back

[NickH16]

They said I have to send it back within 14 days? I got my phone today so will they send it out soon?

[Northerner]

Hi @NickH16

You want to return your device? 

If you have requested this from EE you should receive the package with 7 days.

Thanks

[Christopher_G]

If this is part of an Annual Upgrade, the return bag will be sent through the post and should arrive soon, @NickH16.

Chris 🙂

[NickH16]

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@Christopher_G wrote:

If this is part of an Annual Upgrade, the return bag will be sent through the post and should arrive soon, @NickH16.

Chris 🙂

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Cheers 

wasn’t sure if I needed to chase it up or not 

[Leanne_T]

Hi @NickH16

We will be in touch 🙂

If you have any further questions let us know.

Leanne.

[NickH16]

Should I contact customer services? As not had a pack yet 

[Alex_S]

Hi @NickH16,

If you want to chase this up, our customer service team will be able to help.

The pre paid bags usually take 7 working days to arrive. I would expect over the last week there has been a high demand with everyone due for annual upgrade renewal 🙂

Let us know how you get on once you have spoken to them.

Alex

[NickH16]

Rang CS and been told I need to ring bright star? Who deal with the bags or something 

[Leanne_T]

Morning @NickH16

Thanks for coming back to us.

As you are completing a trade in offer, Brightstar will send the bag to you.

If you give Brightstar a call on 02087323798 they will be able to get this sent to you.

Let us know how you get on.

Leanne.