by Annie7
Visitor

When is my date of purchase?

I bought my phone in March 2016. In March this year I had an insurance claim and got a refurbished phone with EE insurance. However, I'm trying to sort out new phone insurance now which will need to have my proof of purchase, but which date would be my proof of purchase, March 2016 or March 2018 as they are essentially different phones?

2 REPLIES 2
by Grand Master
Grand Master

Re: When is my date of purchase?

@Annie7  It’s the original date when you first got the device not the replacement device. 

by
EE Community Support Team

Re: When is my date of purchase?

Morning @Annie7

 

Welcome to the community.

 

If you get in touch with us we can send you a proof of purchase with the correct details for the phone 🙂

 

Leanne.

 

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